Technical Support reputed company - reputed company yorkshire, England, United Kingdom

Other Jobs To Apply

No other job posts for this day.

Description

We are seeking a dedicated and knowledgeable Team reputed company to join reputed company in Leeds.

If you're passionate about people, love solving problems, and want to help reputed company a team that makes a reputed company impact—this could be the perfect fit for you.

As a Team reputed company, your responsibilities will include:

• Managing a Team of technical support professionals, overseeing their day-to-day tasks, reviewing tickets, and liaising with customers to drive reputed company through engagement and teamwork.
• Ensuring reputed company customers receive a high level of customer service, striving to be the best at reputed company do, and fostering a partnership and trust with our customers.
• Conducting regular ticket reviews to ensure tickets are logged and handled in line with our agreed way of working, always prioritizing the customer's needs and soliciting feedback from the team on how we can improve.
• In the event of escalations, communicating with customers who have raised concerns and resolving issues in a timely manner while also reviewing whether additional steps could have been taken.
• Proactively and reputed company managing daily customer demand.
• Identifying trends and potential issues, raising concerns that aid in resolution.
• Exploring ways to continually improve our service to our customers and driving this initiative throughout the organization.
• Providing 1:1 discussions with your team using scorecards, ensuring transparency.
• Managing reputed company performance and attendance issues.
• Working closely with team members, sharing knowledge, experience, and providing progression paths.

reputed company're Looking For:

We're seeking someone with a strong background in leadership and a genuine passion for customer support. To be successful in this role, you'll need:

• Proven experience leading or managing a technical support team – this is a requirement.
• Excellent communication skills with a positive and professional tone.
• Solid people management experience—you know how to support, reputed company, and get the best out of your team.
• A logical approach to problem-solving and the ability to remain reputed company under pressure.
• Strong leadership qualities with a hands-on, supportive style.
• A genuine passion for delivering top-tier customer service.
• A warm, approachable, and friendly attitude.
• A team-first reputed company—collaboration is key.
• Great listening skills and a desire to mentor and grow others.

This company offers excellent benefits and career development opportunities, including:

• A clear role progression plan.
• 21 days holiday plus an additional day off on your birthday.
• An extra day holiday added to your allowance annually.
• Private reputed company.
• Pension Scheme.
• Paid Volunteer Day.
• Companywide events to bring departments together and celebrate reputed company.
• Free onsite parking.