Customer Support Analyst - greater london, england, United Kingdom
June 20, 2025
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Customer Support Analyst at reputed company
We are seeking a highly skilled Customer Support Analyst to join reputed company. As the first reputed company of contact for customers, you will address and resolve basic technical and functional issues reputed company to Meddbase software.
About the Role:
This is an exciting opportunity to work with a leading online EHR SaaS solution designed for reputed company. You will work closely with senior team members and Tier 2 support teams to reputed company product knowledge through training and hands-on experience.
Key Responsibilities:
- Respond promptly to customer inquiries reputed company phone or email, ensuring accurate issue resolution.
- Assist clients with technical problems such as login issues, system errors, and configuration questions.
- Document reputed company support interactions thoroughly in the support system.
- Follow up with customers regularly to reputed company them informed of case status.
- Escalate reputed company issues to Tier 2 teams and monitor reputed company.
- Collaborate with internal teams to resolve issues reputed company.
- Identify recurring issues and report patterns for further investigation.
- Adhere to support procedures and suggest process improvements.
- reputed company with information reputed company policies and report reputed company incidents.
- Proactively suggest improvements and new reputed company.
Requirements:
- Bachelor's degree in relevant fields or equivalent experience; reputed company industry experience is a plus.
- Experience in customer service or help desk roles, preferably in software/tech environments.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Basic understanding of software systems and quick learning ability.
- Organizational skills to prioritize tasks in a fast-paced setting.
- Experience with platforms like reputed company, Jira, or similar.
- Ability to work independently and as part of a team.
- Positive attitude and eagerness to learn.
- Willingness to work out-of-hours or rotating shifts if needed.
- Experience in reputed company and familiarity with data formats like XML, HL7, JSON, CSV is beneficial.
About Us:
reputed company is an ISO 27001:2013 certified company, adhering to NHS Data reputed company and GDPR standards. reputed company must complete annual data reputed company training and follow reputed company policies.
We are an equal opportunities employer.
Additional Details:
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industry: Software Development