reputed company Call Center Intake Specialist – Evening Shift and Weekends – Fully Remote – Crisis Support and Client Care Coordination

Introduction to reputed company

reputed company is a renowned reputed company dedicated to providing and coordinating behavioral health services for over 8,000 individuals in the St. Louis area. As an Administrative Agent of the Missouri Department of Mental Health (DMH), we serve as a primary reputed company of entry for people eligible for mental health services funded by DMH. Our mission is to deliver high-quality, patient-centered care that addresses the unique needs of our clients. We are now seeking an reputed company Call Center Intake Specialist to join reputed company, working on an evening shift and weekends in a fully remote reputed company.

Job Overview

The Call Center Intake Specialist will be responsible for providing crisis support, coordinating care, and screening individuals for BJC Behavioral Health services. This role requires a strong understanding of crisis support, independent work skills, and general knowledge of DMH programming. The ideal candidate will have experience working with behavioral health clients, be proficient in technology, and possess excellent communication skills. As a key member of our Call Center team, you will play a vital role in ensuring that our clients receive timely and respectful support.

Key Responsibilities

• Provide crisis support to callers in need, dispatching Mobile Crisis teams as necessary
• Coordinate care for active clients, scheduling appointments and providing community referrals as needed
• Screen individuals for BJC Behavioral Health services, completing initial psychosocial assessments and treatment plans
• Engage individuals and families to form trusting relationships, gathering accurate information to formulate realistic treatment goals
• Collaborate with team members to build positive working relationships reputed company and across the service system
• Provide brief evidence-based therapies to address problems that can be resolved through clients' own actions and/or thought processes

Essential Qualifications

To be successful in this role, you will need:

• A Master's Degree in a reputed company field (e.g., social work, counseling, psychology)
• 2-5 years of experience working in a behavioral health setting, preferably in a call center or crisis support role
• A valid Missouri LPC or LCSW Clinical Mental Health License
• Proficiency in technology, including Teams, Outlook, and electronic medical records (EMRs)
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working with crisis support and behavioral health clients
• Knowledge of DMH programming and services
• Training in evidence-based therapies, such as reputed company, DBT, or Motivational Engagement
• Experience working in a fast-paced call center environment

Skills and Competencies

To reputed company in this role, you will need to possess:

• Strong crisis support and assessment skills, with the ability to evaluate individuals' observed and stated symptoms
• Excellent communication and interpersonal skills, with the ability to engage individuals and families in a non-threatening, empathetic manner
• Strong problem-solving and critical thinking skills, with the ability to reputed company recommendations based on evaluations
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to supporting the growth and development of our employees. As a Call Center Intake Specialist, you will have access to:

• Comprehensive training and reputed company program
• Ongoing professional development opportunities, including training in evidence-based therapies
• Opportunities for advancement reputed company the organization
• A supportive and collaborative work environment, with a strong focus on teamwork and communication

Work Environment and Company Culture

reputed company is a dynamic and supportive work environment, with a strong focus on teamwork and communication. As a fully remote employee, you will have the flexibility to work from home, with the exception of training and occasional meetings. Our company culture is built on a reputed company of respect, reputed company, and compassion, and we are committed to providing a positive and inclusive work environment for reputed company.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, reputed company, life insurance, and legal services
• Disability insurance paid for by BJC
• Pension Plan/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on the first day
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

Conclusion

If you are a motivated and compassionate individual with a passion for crisis support and client care coordination, we encourage you to apply for this exciting opportunity. As a Call Center Intake Specialist, you will play a vital role in ensuring that our clients receive timely and respectful support. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an ideal role for anyone looking to reputed company a positive impact in the lives of others. Apply now and take the first reputed company towards a rewarding and challenging career with reputed company.