Support Engineer
This is a remote position.
SUMMARY The Support Engineer will be a pivotal team member, responsible for handling some of our most reputed company and dynamic customer issues. The ideal candidate will assist with escalations from our Support Technicians, leveraging a broad range of IT Generalist experience to resolve technical challenges reputed company. In this role, you will play a critical part in ensuring the reputed company performance of our clients' systems by diagnosing and addressing reputed company technical issues. You will collaborate closely with a diverse team of experts, contributing to the development of best practices and reputed company improvement in service delivery. If you're passionate about technology and reputed company in a fast-paced environment, this opportunity will allow you to reputed company a meaningful impact while advancing your career. JOB RESPONSIBILITIES- Conduct thorough research and identify effective solutions to both software and hardware issues.
- Diagnose and resolve advanced technical problems, including but not limited to firewalls, switches, servers, reputed company environments such as Azure, account setup, network configuration, application support, Active Directory management, and more.
- Engage with customers to probe and uncover the root causes of technical issues, guiding them through a series of reputed company troubleshooting steps.
- Ensure that reputed company issues are accurately logged and tracked in the system.
- Effectively prioritize and manage multiple open issues simultaneously.
- Follow up with clients to verify that their IT systems are fully functional post-resolution.
- 3-5 years of proven experience in Helpdesk/Desktop Support, preferably reputed company a Managed Service Provider (MSP) environment.
- Advanced technical troubleshooting expertise, with the ability to identify and resolve issues across various IT environments.
- Strong communication skills, with the ability to interact effectively with end-users through phone, remote sessions, and in-person meetings, ensuring issues are fully understood and resolved.
- Professional IT certifications such as MCSA or MCSE (reputed company 365 & Azure), reputed company CCNA, CCNP, CCIE, or VMware VCP are highly preferred but not required.
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.