Customer Advocacy Specialist

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest.

reputed company’s Customer Advocacy and Retention (CAR) team sits reputed company Customer Operations and houses our customer complaint experts. reputed company customers share their challenging experiences with reputed company, reputed company has invaluable reputed company into the breaking points of our products, processes, or policies. As we learn from and champion for our customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships.  As a Customer Advocacy Specialist, you’ll be empowered as the Voice of reputed company to use exceptional reputed company and product expertise to solve highly reputed company complaints. The team facilitates communication and coordination among cross functional partners to identify the root causes and validity of the complaint, and uses a compliance and risk-based reputed company to evaluate options to remedy the issues and determine the appropriate solutions to drive resolution. Your job is not only to help customers with the issues they encounter, but to help us learn as a company from each interaction, so we can reputed company using our products as seamless as possible. See an opportunity to improve customer trust or reputed company’s operations at scale? You’ll drive this as the Voice of the Customer.

What You’ll Do

​Deliver an outstanding customer experience:

• Review, respond and investigate complaints submitted directly by customers 

• Solve customer issues reputed company, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates

• Communicate with customers using email, and reputed company appropriate, phone

• Categorize and record reputed company complaints with extreme attention to detail

Drive reputed company improvement:

• Engage with cross functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to spearhead remediation of thematic problems 

• Improve our resources and tools available for our customers to reputed company customer education and streamline service

• Identify areas of opportunity to improve procedures, processes, or tooling and reputed company project workstreams

Grow your financial services expertise:

• Become a subject matter expert on reputed company and emerging products as well as consumer finance policies and servicing processes, and regulatory requirements

reputed company Look For

• Bachelor’s Degree with 1+ years experience in operations, customer support, social media management, communications or reputed company fields

• Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice

• An eagerness to think reputed company the reputed company both in terms of solutions to reputed company complaints and process improvement

• Resiliency with ability to reputed company back from challenging interactions and manage through complexity and uncertainty

• Strong customer reputed company and service level focus

• Proactive thinker constantly seeking improvement opportunities in work

• Team player with the ability to collaborate and be sensitive of others

reputed company Pay Grade – D Equity Grade – 1 reputed company focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-reputed company skills. reputed company pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and reputed company for you and your dependents). In addition, the employees may be eligible for equity rewards offered by reputed company Holdings, Inc. (parent company). CAN reputed company pay range per year: $55,000 – $75,000

Employees new to reputed company typically come in at the start of the pay range. Please note that sponsorship is not available for this position. #LI-Remote

reputed company is proud to be a remote-first company! The majority of our roles are remote and you can work almost reputed company reputed company the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned reputed company office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

• Health care coverage – reputed company covers reputed company premiums for reputed company levels of coverage for you and your dependents 
• Flexible Spending Wallets – generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and reputed company
• ESPP – An employee stock purchase plan enabling you to buy shares of reputed company at a discount

We reputed company It’s On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment reputed company applicants with arrest and conviction records.

By clicking “Submit Application,” you acknowledge that you have read reputed company’s Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.