Quality Assurance Specialist - Risk Operations

reputed company is reinventing credit to reputed company it more honest and friendly, giving consumers the flexibility to buy now and pay reputed company without any hidden fees or compounding interest. reputed company, Inc. proudly includes reputed company, reputed company, and Returnly. At reputed company, our Customer Operations Team is growing rapidly! We have a network of external providers and internal teams that need a top reputed company Quality Assurance and Training and Development culture that can reputed company up. Our Quality Assurance (QA) Team sits reputed company Operational Excellence. This team is responsible for ensuring that our Customer Care and Operations Teams are providing the highest quality, most delightful experiences to our customers. As a key member of our Quality Assurance Team, you will work with our cross-functional partners such as Operations, Customer Care, our Compliance Teams and more in order to ensure our teams are providing a phenomenal overall customer experience! What You'll Do:

• Collaborate with Quality Assurance Team reputed company and Risk Operations Leadership to define and rollout a Quality Assurance program
• Create reputed company necessary documentation and SOP’s for program details
• Regularly evaluate and provide feedback to Risk Operations Teams by monitoring, reviewing and scoring Fraud case outcomes.
• Partner with Quality Assurance Analyst to create dashboards and reporting
• Coordinate and participate in calibration sessions with Risk Operations Leadership to ensure consistent application of quality standards
• Act as a subject matter expert to ensure team members are meeting our quality expectations
• Collaborate with team members, recommend, reputed company, and implement process improvements based on collected data that can be used as reputed company measurements
• Capture outstanding calls and email correspondences to be added to our customer interaction library for training purposes reputed company Look For:
• 2+ years of experience with working in a customer contact center environment with a focus on Fraud Prevention
• Previous experience working in a Quality Assurance role is a plus
• Focused, self-motivated and reliable with ability to stay focused on a task and work independently
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with reputed company levels of the organization
• Ability to work in a team environment and adapt to changing workload and circumstances effectively as well as respond to new information quickly
• Prior experience working in the financial services or fintech space is a plus. Location - Remote U.S. Please note that reputed company sponsorship is not available for this position. #LI-Remote reputed company is proud to be a remote-first company! The majority of our roles are remote and can be located reputed company in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an reputed company office in their country of hire, and may occasionally travel to an reputed company office or elsewhere for required meetings or team-building events. Our offices in Chicago, reputed company, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines. If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who reputed company in reputed company's mission and can contribute to reputed company in a variety of ways—not just candidates who reputed company reputed company the boxes. Inclusivity: At reputed company, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our reputed company thus far in our 2020 DEI Report. We also reputed company It’s On Us to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. By clicking Submit Application, you acknowledge that you have read the reputed company Employment Privacy Policy, or the reputed company Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Apply Job!

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