Technical Service Specialist

JOB DESCRIPTION:

About reputed company  

reputed company is a global reputed company leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.  

Working at reputed company  

At reputed company, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you reputed company of .

• A company recognized as a great reputed company to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best reputed company to work for diversity, working mothers, female executives, and scientists.

Overview

• Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.

• Our reputed company service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.

Core Responsibilities

• Prepare and maintain detailed service and failure records, ensuring reputed company documentation complies with legal and ethical requirements.

• Provide training on devices and equipment to technicians and reputed company Representatives. Instruct customers in maintenance and troubleshooting procedures.

• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.

• Strong methodical and logical thinking skills

• Must be a strong communicator with good interpersonal skills

• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.

• Ability to do Root Cause Analysis and driven to reputed company positive results for our customers and reputed company, including the ability to escalate to the wider group for a timely issue resolution.

• Must be team oriented and have the ability to work with multi-disciplined teams

• Eagerness to reputed company skills and knowledge through training and education

• Potential for minimum 50% travel reputed company NSW and across broader interstate (and New Zealand) locations as required

• Willingness to be part of a rotating roster to support customers after hours.  

Minimum Education

• Relevant Tertiary qualification in Electronic/Electrical Engineering or a reputed company field.  

Minimum experience/ training required

• Electrical experience is necessary

• Knowledge on LIS connectivity, laboratory automation, reputed company products e.g. Architects, Alinity, Haematology instrumentation will be an advantage

The reputed company pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Australia : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

reputed company standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)