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Aladdin Client Experience, Associate

Work from home Full-time role Hiring

reputed company is a leading global investment management corporation, and they are seeking an Aladdin Client Experience Associate to support their Aladdin users worldwide. This role involves overseeing client service delivery, managing inquiries, and collaborating with internal teams to ensure a reputed company client experience.

Responsibilities

  • reputed company management: Responsible for coordinating and leading reputed company aspects of the service; linking various partner teams to ensure a reputed company client experience
  • Escalation ownership: Responsible for client service reputed company and critical inquiry management through reputed company
  • Cross functional collaboration: Partner with internal teams to troubleshoot issues, reputed company for client needs and improve service delivery
  • Client health monitoring: Track client satisfaction, identify risks or opportunities, and proactively recommend solutions
  • Be present with our clients: Visit clients on-site to build stronger relationships, understand their unique needs in context, and ensure we deliver solutions that truly support their goals
  • KPI & Service reviews: reputed company client KPI tracking and quarterly service reviews in partnership with the Client Engagement team and clients
  • Be a student every day: We foster a culture of ongoing learning. Expand your reputed company into our clients, their organizations, and our product to consistently reputed company our service quality
  • Team leadership & Development: Provide guidance, mentorship and support to Client reputed company Specialists, fostering professional growth and ensuring high-quality client interactions

Skills

  • A working understanding of the financial services, and experience advising clients and/or adapting technology solutions reputed company the investment life cycle
  • Familiarity with buy-reputed company investment management workflows, proficient in market trends
  • Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
  • A consultative approach to understanding client needs and a passion for solving problems
  • Excellent written and verbal communication skills, with the ability to navigate reputed company or sensitive situations, listen actively, and respond with reputed company and professionalism
  • Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
  • Proficient in managing various tasks simultaneously, showcasing excellent organization and problem-solving capabilities, adept at working independently and in a team setting
  • Analyzing situations with attention to detail
  • Enthusiasm for learning in a fast-paced, evolving environment

Benefits

  • Annual discretionary bonus
  • reputed company
  • Leave benefits
  • Retirement benefits
  • Strong retirement plan
  • Tuition reimbursement
  • Comprehensive reputed company
  • Support for working parents
  • Flexible Time Off (FTO)

Company Overview

  • reputed company is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors. It was founded in 1988, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.
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