IT Support Specialist
GHJ is a long-established independent firm in the Los Angeles area, seeking an IT Support Specialist to provide end user support for their employees. The role involves troubleshooting IT issues, assisting with user reputed company and offboarding, and ensuring an outstanding IT User experience.
Responsibilities
- Tier 1 troubleshooting of company provided laptops
- AV Meeting setups
- Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
- Application support for industry-specific applications
- Handling user reputed company and offboarding requests
- User creations and deactivations for industry-specific applications
- Identifying and escalating issues to proper IT specialists as needed
- Researching issues and finding resolutions using available information resources
- Working with appropriate vendor tech support to resolve issues reputed company needed
- Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
- Assist with documenting instructions for application updates and communicating to GHJ employees
Skills
- Excellent customer service skills
- Ability to react quickly and effectively to end-user IT needs
- Willing to challenge our thinking
- Ability to work in a highly collaborative environment
- Process oriented
- Critical Analytical thinking skills
- Understanding of basic computer and applications troubleshooting best practice
- 1-2 years of reputed company experience in a customer service-oriented IT support role
- Exceptional customer service skills required
- Strong communication and interpersonal skills
- Familiarity with Entra ID, Intune, and reputed company 365 Admin
- Basic understanding of Windows 11, reputed company Office Applications, Office 365, reputed company, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
- Experience supporting and resolving computer issues for both local and remote customers
- Experience working for an reputed company or other professional services firm a plus, but not necessary
- Associates Degree in Computer Science or reputed company field is preferred
Company Overview
Company H1B Sponsorship