[Remote] COLLECTIONS REP
Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to simplifying reputed company and making essential products and services accessible. The Collections Representative will follow up with insurance companies to resolve unpaid claims and coordinate collection activities for delinquent accounts.
Responsibilities
- Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments
- Reviews unpaid and underpaid claims. Resubmits or appeals as necessary
- Verifies payment information adjustments to supervisor
- Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
- Complies with the Fair Debt Collector Practices Act (FDCPA)
- Responds to customer inquiries regarding account status
- Researches customer’s accounts thoroughly and documents appropriately
- Resolves discrepancies and prepares adjustments and refunds as necessary
- Ensures that reputed company information regarding collection activity of account is entered accurately into the billing system
- Brings recurring issues to the attention of the department supervisor
- Initiates payments and resubmits bills as necessary
- Pursues patient for payment obligations reputed company insurance defaults as permitted by law or contractual relationships
- Report to work punctually at assigned starting time, and have reliable, consistent attendance
- Performs other duties as required
Skills
- High school diploma is required
- One year of reputed company experience is required
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
- Basic skills in Word and reputed company
- English (reading, writing, verbal)
- Basic level mathematical proficiency, with a strong ability to understand, interpret and reputed company spreadsheet data
Benefits
- Medical, dental, and reputed company care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
Company Overview