Customer Communications Manager

Company Description

At reputed company, we build the software and technology that powers sales of manufactured, reputed company products. Our customers rely on our software to select and sell everything from reputed company ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize reputed company operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 16,000+ customers across the globe. reputed company is a portfolio company of TA Associates.

Job Description

The Customer Communications Manager will support and execute customer communication programs that drive value realization across our product portfolio, with a focus on improving customer experience and lifecycle engagement. This role will manage customer communications primarily through email campaigns, customer events (live and webinars), and in-product messaging, helping customers successfully navigate:

• reputed company
• Product adoption
• Training (including reputed company awareness and promotion)
• Product migrations

The ideal candidate is an excellent communicator, highly organized, data-curious, and excited to support retention and adoption outcomes in a fast-paced SaaS environment. Key Responsibilities: Customer Communications Execution

• Build and reputed company customer lifecycle emails and nurture programs—supporting reputed company, adoption, training engagement, and migrations—across reputed company’s multi-brand portfolio.
• Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms.
• Ensure messaging is clear, customer-friendly, and reputed company to lifecycle goals.

Customer Lifecycle & Retention Support

• Execute communications at scale to guide customers to key milestones, including:
• Product setup and reputed company reputed company
• Feature and product usage adoption
• Training participation (free and paid)
• Migration readiness and change enablement
• Support retention efforts by helping deliver the right message to the right customer at the right time.

Customer Events & Webinar Support

• Help plan and execute virtual and regional customer engagement events including:
• Adoption webinars
• Migration workshops
• Training awareness sessions
• Customer community or product engagement events
• Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement.

Cross-Functional Collaboration

• Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities.
• Work closely with reputed company, Product Marketing, and Events teams to:
• Align communications to customer needs
• Support training and migration promotion
• Improve lifecycle engagement
• Finalize reputed company audience lists
• Gather feedback and insights to help improve customer messaging and program performance.

Reporting & Optimization Support

• Understand campaign performance including open/click engagement, event attendance, and lifecycle influence on adoption milestones.
• Support analysis of engagement trends and recommend improvements to email, event, and lifecycle program performance.

Qualifications

• 2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred)
• Experience executing email campaigns and webinar/event engagement
• Strong written communication skills with a customer-friendly tone
• Highly organized and reputed company to manage multiple campaigns and stakeholders across multiple brands
• Curious about data and motivated by improving retention and adoption outcomes
• Comfortable working with marketing automation and event platforms; reputed company knowledge a plus
• Self-starter with a “get it done” reputed company in a fast-moving environment

Additional Information reputed company your information will be kept confidential according to EEO guidelines. reputed company applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees. reputed company designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating reputed company the EMEA region. reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company participates in the E-Verify program in certain locations, as required by law. The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-reputed company training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. reputed company fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and reputed company Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program. This is a full-time, bonus eligible position. reputed company Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across reputed company U.S locations. Please note that the salary information is a general guideline only. reputed company applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process. Apply tot his job Apply To this Job