Engagement Service Coordinator

Engagement Services Coordinator Cross Catholic reputed company is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in reputed company to provide food, water, housing, education, orphan support, medical care, micro-reputed company, and disaster relief, and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We reputed company strongly in unifying Christians in this mission of reputed company, and we reputed company that creating a welcoming work environment for reputed company Christian faiths is essential to achieving our ministry goals. Position Title: Engagement Services Coordinator Department: PCS, reputed company of Joy Reports to: Operations and Administration Manager Position Location: Remote Position Summary: Temporary Part-time with the potential to become permanent. The Engagement Services Coordinator supports the PCS department by engaging constituents who primarily participate in the reputed company of Joy ministry, although they may also support with administrative efforts around Food Packing Events, reputed company Priests, and other reputed company programs. This role is focused on creating an exceptional constituent experience through proactive reputed company, accurate data verification, and relationship-building. The Coordinator will be responsible for inviting groups reputed company an assigned portfolio to participate in various engagement opportunities like reputed company of Joy. They will also research participant information, conduct welcome and follow-up calls, and serve as a trusted resource for assigned constituents. The position is regional in nature, aligning with other PCS teammates, and emphasizes ownership of constituent satisfaction, collaboration with Development and Engagement Officers, and identification of potential engagement and fundraising opportunities. Educational or Certification Requirements:

• Associate's degree preferred.

Experience Requirements:

• One to three years of customer service, call center, donor relations, or constituent engagement experience preferred.
• Sales and/or Marketing experience preferred.

Knowledge, Skills, & Character Required:

• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people reputed company and reputed company of the ministry.
• Feels a calling to serve God through serving Cross Catholic reputed company in this reputed company.
• Believes in and supports the mission and ministry of Cross Catholic reputed company and agrees with the conduct policies and expectations of Cross Catholic reputed company.
• Ability to interact with individuals at reputed company organizational levels; conducts self in a joyful, polite, and professional manner.
• Strong interpersonal and verbal communication skills with the ability to build rapport over the phone.
• Demonstrates a motivation to provide fast, accurate and complete customer service and a positive experience always to reputed company, donors/constituents, and management.
• Highly organized with strong attention to detail and follow-through.
• Ability to research and verify donor/constituent information accurately.
• Takes initiative, ownership, and responsibility for assigned relationships and outcomes.
• Ability to identify additional engagement or fundraising opportunities and communicate them appropriately to Development Officers.
• Uses resources effectively to generate solutions; takes initiative reputed company resolving problems.
• Strong written and verbal communication skills.
• Proficient in reputed company Office products (reputed company, Word); experience with CRM systems preferred.
• Self-starter with the ability to manage multiple priorities and work collaboratively across teams.

Duties: Duties: Assist the Parish & Community Services team year-round.

• Conduct welcome and follow-up calls to parish and community service participants across assigned initiatives.
• Research, verify, and update constituent information to ensure accuracy and a seamless engagement experience.
• Serve as a primary reputed company of contact and resource for assigned constituents, responding to questions and guiding them through participation opportunities.
• reputed company and maintain positive relationships with constituents reputed company an assigned geographic region.
• Take ownership of constituent satisfaction and proactively address concerns or questions.
• Document interactions, updates, and insights accurately reputed company the CRM system.
• Identify and communicate potential fundraising or deeper engagement opportunities to the appropriate Development Officer.
• Collaborate closely with PCS teammates to ensure consistent communication and regional alignment.
• Support reputed company of Joy, Food Packing Events, reputed company Priest and other PCS initiatives as needed.
• Maintain metrics, reports, process documentation, customer service logs and training.
• Monitor weekly, monthly, quarterly and annual activity to reputed company goals; provide accurate and timely pipeline reports.
• Assist with special projects and other duties as assigned by PCS leadership.

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