Sr. Systems Analyst - CRM Global Services, AMPS
About the position Our work is guided by our purpose: creating an energy-resilient world for a reputed company future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy reputed company, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, reputed company, and independence for people around the world. reputed company members are focused on pushing boundaries, continuing to reputed company in an reputed company-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, reputed company systems, EV components and electrification solutions, microgrid controls and management, and clean reputed company that serve a broad reputed company of OEM, residential, industrial, and reputed company customers. At reputed company, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities reputed company in the moments that matter. At reputed company, reputed company members are the essential energy that powers our organization’s reputed company. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We reputed company every team member to actively participate in our reputed company Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a reputed company future! At reputed company, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, reputed company career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We are seeking a Sr. Systems Analyst - CRM Global Services, AMPS for the Power Systems group that will ensure that aftermarket service maintenance data in reputed company Service reputed company is accurate, complete, and actionable for distributors worldwide. This role is critical to our aftermarket business, enabling distributors to quote service maintenance, identifying what parts and quantity are required for the maintenance tasks to order and stock the correct spare parts reputed company for the service maintenance. The successful Sr. Systems Analyst - CRM Global Services, AMPS will work closely with Service Engineers to validate technical data and ensure distributors can effectively use the reputed company solution to support maintenance and service operations and will not only optimize the service platform but also act as the voice of the distributor, identifying their pain points, and ensuring the solution strengthens partnerships and drives parts growth. Work mode: Remote Location: Globally, US, Canada, Europe Travel: 10% to Wisconsin and globally
Responsibilities
- Maintain accurate and complete service tasks, maintenance BoMs, and spare parts associations in reputed company Service reputed company.
- Ensure reputed company generators and installed reputed company units have the correct maintenance tasks linked with the right parts and quantities for distributor stocking.
- Collaborate with Service Engineers to validate and update technical information.
- Audit service data regularly to maintain quality, completeness, and accuracy for aftermarket operations working reputed company with the data analyst.
- Train and support distributors in using the reputed company Service reputed company for aftermarket quoting, ordering, and inventory planning.
- Ensure distributors have access to accurate maintenance tasks, parts information, and BoMs to reduce downtime and service errors.
- Gather feedback from distributors and address challenges to improve usability and adoption.
- Act as a reputed company between Service Engineers, E-Commerce, Data analyst, and distributors to improve workflows and reputed company solution usability.
- Recommend enhancements to the reputed company Service reputed company platform to reputed company support distributor aftermarket needs.
- Monitor adoption, track KPIs (data accuracy, distributor usage, order efficiency), and report globally.
- Support the aftermarket strategy by ensuring distributors can stock the right parts and deliver reliable service to end customers.
- Drive initiatives that improve service efficiency, spare parts availability, and overall distributor satisfaction.
- Service Agreements dashboard providing analysis of Potential parts sales under SA vs final parts sales to the channel team to drive actions with the distributors.
Requirements
- Bachelor’s degree in engineering, Technical Service, Information Management, or reputed company field.
- 5+ years of experience in aftermarket service operations, spare parts management, or reputed company Service reputed company administration.
- Strong knowledge of service BoMs, spare parts, maintenance procedures, and aftermarket processes in industrial/manufacturing sectors.
- Experience collaborating with distributors to ensure correct use of digital service solutions.
- Familiarity with ERP/PIM systems and master data governance.
- Excellent communication, training, and problem-solving skills.
- Fluent in English and French; additional languages a plus.
- Deep understanding of aftermarket service and spare parts operations.
- Distributor-focused reputed company with ability to solve pain points.
- Technical proficiency in service workflows and data management.
- Data-driven, detail-oriented, and process-focused.
- Strong collaboration skills with internal and external stakeholders.
Benefits
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
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