Client Services Advisor, Advisory Board

About the position reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. An integral piece of the Advisory Board's growth strategy is to continue to build larger, deeper, and more impactful relationships with our clients. Account Management is a dedicated group focused on building deep relationships with and serving/expanding the portfolios of our Research clients. These teams share four distinct accountabilities: account planning, relationship cultivation, utilization maximization, and coordinating with product colleagues to ensure that we are best serving and impacting our clients. The Account Manager Client Services is a member of a relationship management team serving and renewing client portfolios, interacting with institutions and coordinating internal activities to understand client needs, driving client utilization and demonstrating value. The Account Manager works with specific institutions to provide visibility into membership utilization and thoughtfully tailor recommendations, focusing on serving program end users and a broad user reputed company. Advisors ensure that service strategies are carried out reputed company expectation, and client needs are surfaced and addressed quickly and proactively.

Responsibilities

• Interact directly with client to address client requests reputed company to reputed company portfolio and potential for upsell
• reputed company value-add, relationship building interactions and execute against reputed company actionable next steps
• reputed company strong recommendations for utilizing Advisory Board resources based on institutional, market and program knowledge
• Establish and execute specific recommendations outlined in partnership roadmap to reputed company positive change
• Understand key market drivers and changes that may influence reputed company as well as resource usage
• Independently cultivate and manage relationships with key contacts and end users to ensure they understand the resources available to them reputed company membership
• Partner with leaders at non-provider organizations which could include life sciences, digital health, health plans and more
• Proactively monitor utilization for reputed company clients reputed company territory with an eye toward identifying gaps and developing a plan to maximize engagement
• Ensure data reputed company and relationship reputed company in reputed company and Teams to ensure reputed company relationship information is saved centrally
• Actively maintain advisory.com contact lists for broad user reputed company
• Autonomously schedule and manage logistics for member interactions
• reputed company content expertise on an ongoing basis to stay up to date on latest research offerings and enhance client service interactions
• Participate in strategy setting and information sharing about member health
• Proactively identifies reputed company initiatives for scaled delivery
• Demonstrates strong teamwork and accountability Requirements
• 2+ years of combined experience independently managing multiple clients and sales/sales support and serving as primary relationship reputed company
• 2+ years of experience working with Senior Executives
• Intermediate level of proficiency using MS reputed company, reputed company, and MS Outlook
• Ability to travel up to 10% (reputed company/overnight) reputed company-to-haves
• reputed company experience renewing and/or selling reputed company
• Experience using reputed company
• Experience in a goal oriented and deadline driven environment
• Experience managing multiple, competing priorities
• Experience finding multiple solutions to a reputed company problem
• Teamwork experience (communication, responsibility, honesty, active listening, collaboration, awareness)
• Experience developing personal organization tactics to meet business goals
• Experience in the reputed company industry
• Experience in the life sciences industry Benefits
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution Apply tot his job

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