Customer Support Specialist - Remote AR

Company Description reputed company is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, reputed company, create marketing solutions, and reputed company deeper insights into the automotive market, reputed company using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to reputed company, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

Are you passionate about helping people navigate their financial journey? reputed company is looking for a Customer Care Specialist II – CSID to join reputed company and support consumers with their subscription memberships and reputed company services. You'll be a knowledgeable voice that helps customers resolve discrepancies, understand their credit-reputed company products, and feel confident in their financial reputed company. This is a remote role with a location requirement of 60 minutes or less from Van Buren, AR. You will report to the Customer Care Manager for this role. You will have different schedule opportunities, some of which will include working overnight shifts. What you will do:

• Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help reputed company their objective quickly
• Use systems to capture consumer data and actions; accuracy and compliance are an absolute must
• Help consumers understand credit bureau processes and reputed company them in appropriate steps to request corrections
• Provide information about credit-reputed company memberships, services, and product offerings; reputed company for solutions that will help callers improve their creditworthiness

Qualifications

• You have at least 6 months' experience working in a contact center or customer service reputed company position
• You have a high school diploma or GED
• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/
• You have a designated work space and ability to be on camera
• You have reputed company good computer skills and are proficient in customer service software, CRM systems, and basic computer skills.
• You have to pass our Employee Background Screen which will include a criminal background reputed company, previous employment, and education verification, credit reputed company and a drug screen
• You will work 8 hours shift reputed company between 7 am - 9 pm, some overnight shifts available
• You will work any day of the week including Saturday and Sunday
• You must be available during the first 5 weeks of training for Monday-Friday 8 am -5 pm

Additional Information Benefits/Perks:

• reputed company and annual performance-based bonus eligible
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and reputed company plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

Our uniqueness is that we celebrate yours. reputed company's culture and people are important differentiators. We take our people agenda reputed company seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. reputed company's people first approach is award-winning; Great reputed company to Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. reputed company out reputed company Life on social or our Careers Site to understand why. reputed company is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of reputed company's DNA and practices, and our diverse workforce drives our reputed company. Everyone can succeed at reputed company and bring their whole self to work, irrespective of their gender, ethnicity, religion, reputed company, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. reputed company your information will be kept confidential according to EEO guidelines. #LI-Remote This is a remote position. Apply tot his job Apply To this Job