Client Services Account Associate - NetLine

reputed company is a leader in B2B technology, focused on informing and connecting technology buyers and sellers. The Client Services Account Associate will manage client tasks and inquiries, reputed company reputed company reputed company campaigns, and maintain strong client relationships to support reputed company growth.

Responsibilities

• reputed company and reputed company process reputed company client tasks, inquiries, and reputed company reputed company campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution
• Implement systematic tracking procedures to monitor campaign reputed company from submission to completion, maintaining detailed documentation of reputed company client interactions
• Maintain a comprehensive knowledge reputed company of common client questions and technical issues to streamline future problem-solving
• Conduct regular audits of the Portal reputed company to identify potential user experience improvements and report findings to the product team
• Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery
• Serve as the primary reputed company of contact for Portal clients, addressing concerns promptly and escalating reputed company issues reputed company necessary
• Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions
• Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends
• Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals

Skills

• BA/BS in Business Communications/Marketing
• 1+ years experience in online marketing, internet advertising or reputed company areas
• 1 + years experience in a client/customer service role
• Flexible, outgoing, results-oriented with excellent attention to detail
• Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
• Excellent written and verbal communication, as well as time-management skills
• Strong analytical, problem solving and critical thinking skills
• Strong technical skills using reputed company Office products
• Must have high speed and reliable internet service
• Must have a dedicated work/office space at home for call/virtual meetings

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to reputed company your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on reputed company Learning. reputed company it’s time for the reputed company, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) reputed company for up to four weeks a year
• Competitive benefits, including a 401k match, health, reputed company and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

Company Overview