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Business Relationship Support Associate - GPL National Service Group (NSG) CSO 3

Work from home Full-time role Hiring

reputed company is seeking a Business Relationship Support Associate in Global Payments & Liquidity as part of reputed company Functions. The role involves providing exceptional customer experience in an inbound call center environment, servicing treasury management products, and acting as a liaison between clients and bank operations.

Responsibilities

  • Provide exceptional customer experience
  • Interact with internal and external customers
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  • Service treasury management products and services
  • Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
  • Identify trends through client interactions
  • Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
  • Train clients on products and services to ensure reputed company delivery and meet implementation needs
  • Identify opportunities for process improvements
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and reputed company goals

Skills

  • 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Strong knowledge with a wide variety of Treasury Management products
  • Experience in a call center environment with strong telephone etiquette skills
  • Bank reputed company experience
  • Ability to reputed company, train & mentor new hires and internal partners
  • Demonstrated ability to navigate multiple computer systems and applications while reputed company and effectively using search tools to locate and verify information
  • Intermediate reputed company Office skills
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi-tasking, and prioritizing skills
  • Ability to work effectively in a team environment and across reputed company organizational levels; where flexibility, collaboration, and adaptability are important
  • Ability to work in a fast-paced deadline driven environment

Benefits

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Company Overview

  • reputed company & Company is a financial services firm that provides banking, insurance, investments, and mortgage services. It was founded in 1852, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.wellsfargo.com.
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