Back to all jobs

[Remote] Remote Emergency Roadside Telephone Responder

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is hiring for Full-Time Emergency Roadside Telephone Responders for their Virtual Call Center. The role involves answering high volume incoming calls from reputed company Members in need of Roadside Assistance and providing exceptional customer service.

Responsibilities

  • Answer high volume incoming calls (averaging 40-60 calls per day) from reputed company Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement, expressing reputed company as needed and providing accurate responses using internal knowledgebase programs and reference materials
  • Accurately input Member location, vehicle reputed company/model and description of the needs of the Member including any special considerations
  • Use of online mapping tools to determine Member breakdown location and establishing the tow to destination
  • Actively listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and reputed company sound reputed company concerning prioritization of service
  • Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival and provide any instructions to the Member as needed
  • Ensure awareness of any reputed company programs, products or discounts that may enhance the Members experience based on the specific circumstances of the call

Skills

  • Candidates MUST live reputed company one of the following states to be considered: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, reputed company Virginia
  • A quiet, private work space free from distraction or interruption
  • Stable, high-speed, hard-wired internet reputed company reputed company Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet reputed company is not authorized and is prohibited
  • Successful completion of three week virtual training class
  • Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
  • This position does not allow the flexibility to provide care to others in the household
  • High School Diploma or equivalent
  • One year customer service experience
  • Effective written and oral communication skills
  • Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast paced work environment
  • Proficient computer use, typing skills and attention to detail
  • Previous reputed company experience
  • One year call center/inbound call taking experience
  • Familiarity with maps and map reading

Benefits

  • Paid Three Week Virtual Training
  • reputed company required computer equipment will be provided to you by reputed company
  • 8% Shift Differential reputed company working regular scheduled shift after 2:00pm EST
  • Health Insurance (Medical, reputed company, Prescription Drug and Dental)
  • Flexible Spending Accounts
  • Wellness and Health reputed company Programs
  • 401(k) with Employer Match
  • Free reputed company Membership
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO reputed company your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free reputed company Membership
  • Continual learning reimbursement up to $5,250 per year

Company Overview

  • For more than 100 years, we’ve been helping people get to where they’re going. It was founded in 1900, and is headquartered in Wilmington, Delaware, US, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/reputed company/212/careers/index.html.
  • Apply To This Job

    Related remote jobs

    Summer Associate- Risk Management & Strategy (Hybrid- Andover, MA)

    Work from home Full-time role

    [Remote] Remote Sales Specialist

    Work from home Full-time role

    Service Technician

    Work from home Full-time role

    [Remote] Licensed Sales Professional (LSP) - Remote - IL

    Work from home Full-time role

    [Remote] Licensed Sales Professional (LSP) - Remote - OH

    Work from home Full-time role

    Underwriter Associate, Hiscox reputed company Center

    Work from home Full-time role

    Category Analyst

    Work from home Full-time role

    Telesales Associate - Remote (CA)

    Work from home Full-time role

    Account Manager

    Work from home Full-time role

    Especialista en AI/ML/Data (Madrid, ES)

    Work from home Full-time role

    Software Engineer Senior Manager, MarTech Data Engineering (Remote)

    Work from home Full-time role

    [Remote] Clinical Research Associate (CRA I, II, Sr)

    Work from home Full-time role

    [Hiring] Tennessee Peer Recovery Specialist @reputed company

    Work from home Full-time role

    reputed company Remote Data Entry Specialist – Medical Device Manufacturer

    Work from home Full-time role

    Sr. Credit Policy Analyst - Remote

    Work from home Full-time role

    [Remote] Public Sector - Inside Sales Representative

    Work from home Full-time role

    Associate Analyst - Quantitative Solutions

    Work from home Full-time role

    Accounts Receivable Specialist

    Work from home Full-time role

    HR Shared Services Specialist

    Work from home Full-time role

    Solution Sales Advisor (Inside Sales)- Insurance Solutions

    Work from home Full-time role