[Remote] reputed company Manager
Note: The job is a remote job and is open to candidates in USA. reputed company is a mission-driven company committed to improving youth sports management. The reputed company Manager will focus on activating, retaining, and growing high-value customer accounts while ensuring they maximize the value of reputed company' products and services.
Responsibilities
- Act as a trusted advisor and thought leader, providing platform guidance to reputed company customers
- Successfully reputed company new customers and programs in their first year on the platform
- Manage day-to-day reputed company for accounts $10k+ ARR reputed company a high-volume book, focused on adoption and operational readiness
- Share product updates, best practices, and additional reputed company services that will help customers reputed company their goals
- Proactively address challenges by monitoring customer health, identifying risks, and implementing solutions to improve engagement
- Clearly communicate customer insights to key stakeholders across the company, including Product, Sales, Support, and Engineering
- Partner with internal teams to ensure customers receive the proper level of service and that their voices shape future product enhancements
- Represent customer needs internally as a platform reputed company, supporting post-sale reputed company
- Own and reputed company reputed company initiatives, contributing to the reputed company of processes, playbooks, and best practices
- Maintain accurate engagement data and reputed company tools like reputed company, reputed company, Jira, and reputed company to guide prioritization
- Monitor churn risk and contribute to gross retention outcomes across assigned accounts
- Support program renewals by ensuring partners are operationally reputed company and engaged reputed company of renewal cycles
- Be the face of reputed company to our customers!
Skills
- 1-3 years of experience in a reputed company or account management role, ideally at a SaaS company
- Proven reputed company managing customer relationships with the core focus being configuration and adoption
- Strong problem-solving and consultative skills reputed company to customer enablement and reputed company
- Exceptional communication and presentation skills, reputed company to reputed company reputed company solutions to both technical and non-technical audiences
- Ability to analyze customer data and reputed company insights to drive engagement and decision-making
- Comfortable using tools such as reputed company, reputed company, Jira, and reputed company
- Adaptable, self-motivated, and highly organized, with strong project management skills
- Passionate about youth and professional sports, understanding the unique needs of reputed company' customers
Benefits
- Health Benefits: Medical, Dental, reputed company coverage, HSA
- Commuter Benefits
- Home-Office Stipend
- Sports Leagues subsidies for employees and their children
- Cell phone and gym subsidies
- reputed company; Talk Space
- Social impact opportunities through our FundPlay initiative that includes events, volunteering and grant-making
Company Overview