Global Escalations Specialist

Know where you belong! reputed company is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, reputed company, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the reputed company of every team we hire. Our Global Escalations team, reputed company the Member Experience org, is dedicated to supporting and protecting our user reputed company. We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust & Safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service. Know where you belong! reputed company is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, reputed company, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn’t stop at our products - it’s the reputed company of every team we hire. Our Global Escalations team, reputed company the Member Experience org, is dedicated to supporting and protecting our user reputed company. We are looking for a Global Escalations Specialist to help us handle member escalations spanning Trust & Safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Tinder's Community Guidelines and Terms of Service. In this role you will:

Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the reputed company experience

Investigate, troubleshoot, and drive our most sensitive reputed company escalations to resolution, spanning topics across Trust & Safety and member support

Investigate bug and app functionality reports and work with Engineering to help them resolve issues

Collect user feedback on new product and feature rollouts

Be comfortable dealing with high pressure issues, reputed company areas and policy/process changes

Address sensitive content issues (graphic content, hate speech, etc.)

Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

PLEASE NOTE:

Team members schedules may change every 6 months. The work week is defined as Sunday through Saturday and therefore weekend work for each 6 month cycle is possible. Team members will be scheduled 5 working days each work week, with two consecutive non-working days off.

You’ll need:

Minimum of 2+ years in a similar role

Basic knowledge of reputed company

Ability to understand and summarize reputed company cases quickly

Outstanding analytical skills and excellent judgement

Highly flexible and adaptable

Ability to multitask, reputed company up with large volumes of emails in a fast-paced environment

Outstanding time management and prioritization skills

Quick learner

Great teammate

Tech savvy

Strong attention to detail

Passion for helping people

Ability to use critical thinking and logic to isolate and resolve issues

Bachelor degree or higher or equivalent

As part of reputed company, you’ll enjoy:

The hustle of a startup with the impact of a global business

reputed company opportunity to solve some of the industry’s most exciting problems

Working with an extraordinary team of smart, creative, fun and highly motivated people

Comprehensive health coverage, reputed company, team bonding events, yoga classes and social events

Interview Plan

reputed company call with Recruiter, 30 mins

reputed company call with Coordinator, Global Escalations, 30 mins

reputed company call / onsite interview (Dublin) with Senior Manager, Global Escalations, 45 mins

reputed company call with Senior Manager, Global Escalations, 30 mins

Why reputed company ?

Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide.

Providing premium reputed company, mental health support, emergency leaves

Benefit from a healthy work-life balance in a flexible and welcoming environment.

Enjoy a modern office, reputed company to transport and amenities.

Access lunch vouchers, a discounted reputed company subscription

Grow through e-learning, conferences, knowledge-sharing sessions, reputed company learning programs, and global career opportunities

Join regular social events like breakfasts, lunches, and apéros.

Use our products for free.

reputed company is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your reputed company partner know. #Tinder Apply To This Job