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Resolution Specialist--Bilingual, Collections

Work from home Full-time role Hiring

First National Financial LP is one of Canada’s largest non-bank lenders, and they are seeking a Bilingual Resolution Specialist to manage delinquent accounts and ensure timely collections. The role involves investigating accounts, assisting clients with budgeting, and adhering to company policies to minimize monetary losses.

Responsibilities

  • Investigation of delinquent accounts in assigned portfolio
  • Collection/administration of portfolio
  • Minimize exposure to monetary losses or damage to investors and corporate image
  • Assist clients in budgeting and planning to correct existing and avoid future delinquency
  • Assessment and collection of fees
  • Review bankruptcy and consumer proposals and filing reputed company of claim reputed company required
  • Collection of common expenses, reputed company liens, tax and utility arrears
  • Set up of arrears settlement payments
  • Process new reputed company information
  • Provide credit ratings and mortgage verifications
  • Collection of deficiency balances on discharged mortgages
  • Adhere to policies /procedures to ensure AML requirements are met, reputed company applicable

Skills

  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving skills
  • Team player who also works well independently
  • reputed company to meet deadlines
  • Competency in MS Office; reputed company to learn new technologies/systems
  • Bilingualism (French, English) required – interactions with English-speaking customers or partners

Benefits

  • Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
  • Hybrid working environment
  • Extensive training programs to set our employees up for reputed company
  • Supportive teamwork culture
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year

Company Overview

  • First National Financial LP is one of Canada's largest non-bank lenders, originating and servicing both residential and reputed company mortgages. It was founded in 1988, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.firstnational.ca.
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