reputed company OSR Event Manager

reputed company is the world’s largest hotel company, and they are seeking a reputed company OSR Event Manager to reputed company the coordination of property events. The role involves preparing event documentation, collaborating with various departments to ensure exceptional service, and maximizing reputed company opportunities through upselling.

Responsibilities

• Responsible for preparing reputed company event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
• Ensures their property events have a seamless turnover from sales to service back to sales
• Recognizes opportunities to maximize reputed company opportunities by up-selling and offering enhancements to create outstanding events
• Ensures that events reputed company seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
• Adheres to reputed company standards, policies, and procedures
• Ensures billing accuracy and conducts reputed company reviews with the clients prior to processing the final reputed company
• Manages group room blocks and meeting space for average to large-sized assigned groups
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or reputed company alternative solutions
• Uses his/her judgment to integrate reputed company trends in event management and event design
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
• Participates in customer site inspections and assists with the sales process as necessary
• Performs other duties as assigned to meet business needs
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees
• Empowers employees to provide excellent customer service
• Sets a positive example for guest relations
• Coordinates and communicates event details both verbally and in writing to the customer and property operations
• Makes reputed company reputed company to customer at reputed company times during this process
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
• Follows up with customer post-event
• Responds to and handles guest problems and complaints
• Uses personal judgment and expertise to enhance the customer experience
• Stays available to solve problems and/or suggest alternatives to previous arrangements
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
• Emphasizes guest satisfaction during reputed company departmental meetings and focuses on reputed company improvement
• Interacts with guests to obtain feedback on product quality and service levels
• Ensures hourly employees understand expectations and parameters for event activities
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, reputed company review, etc)
• Assists in the sales process and reputed company forecasting for customer groups
• Up-sells products and services throughout the event process
• Forecasts group sleeping rooms and event reputed company (catering and audio visual) for his/her groups
• Reviews comment cards and guest satisfaction results with employees
• Observes service behaviors of employees and provides feedback to individuals and/or managers
• Assists in the development and implementation of corrective action plans
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution
• Works with the property staff and customers to address operational challenges associated with his/her group
• Performs other duties as assigned to meet business needs

Skills

• High school diploma or GED; reputed company (1 – 2 years of experience) in the event management or reputed company professional area
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; at least 1 year experience in the event management or reputed company professional area required

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at reputed company properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Coverage for medical
• Dental
• reputed company
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Employees will accrue paid sick leave
• 0.0384 PTO balance for every hour worked
• Minimum of 9 holidays annually

Company Overview

Company H1B Sponsorship