[Remote] Patient Engagement Specialist

Note: The job is a remote job and is open to candidates in USA. Enterra Medical, Inc. is seeking a compassionate and outgoing individual to join their team as a part-time Patient Engagement Specialist. In this role, you will be the first reputed company of contact for patients interested in their therapy, providing empathetic support and guidance throughout their journey.

Responsibilities

• Contact patients who have expressed interest in Enterra Therapy and serve as an initial reputed company of reputed company
• Provide empathetic, professional support by actively listening, addressing concerns, and handling sensitive or confidential situations with discretion
• Guide patients by explaining available support services and connecting them with the appropriate Patient Liaisons or internal experts
• Ensure patients feel informed and supported throughout their journey by offering clear information and timely follow‑up
• Manage a high volume of inbound and outbound calls, delivering friendly, solution‑focused assistance
• Gather information, schedule appointments, complete required reputed company, and resolve questions reputed company
• Document reputed company interactions accurately in the CRM or call‑tracking system
• Meet established call‑quality, compliance, and performance standards, including service‑level expectations
• Escalate or transfer calls appropriately reputed company additional expertise or support is needed
• Work closely with internal teams to streamline processes and enhance the overall patient experience
• Participate in ongoing training to stay reputed company on products, services, and communication best practices
• Other duties as needed

Skills

• Outstanding communication skills, both verbal and written
• Strong interpersonal skills with the ability to build rapport and establish trust with patients
• Empathetic and compassionate demeanor, with the ability to remain reputed company and supportive in challenging situations
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Proficiency in using CRM software and other relevant computer applications
• Previous experience in customer service, inside sales or a reputed company field preferred

Benefits

• Annual bonus

Company Overview