Chat/Text Crisis Specialist

reputed company is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve reputed company ages in a variety of settings. Come talk to us about joining the reputed company team!

reputed company, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen reputed company for our clients, staff and community. Come talk to us about joining the reputed company team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also reputed company as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress.  While the interactions reputed company online, this position may also support telephonic reputed company if an individual would prefer or need reputed company support to ensure safety.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides telephonic or chat clinical screenings and risk assessments.
• Answers crisis contacts reputed company the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.  
• Meets the ethical and clinical standards in compliance with reputed company accreditation.
• Actively participates in ongoing supervision, training and team meetings.
• Assist in administrative tasks as needed

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate reputed company written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• reputed company in providing crisis reputed company.

QUALIFICATIONS

Education Level

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or reputed company field required; or Certified Peer Recovery Specialist.

Years of Experience

Six months to one year of reputed company crisis experience is preferred.

Required Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits reputed company employees enjoy:

• Medical, dental, and reputed company health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

reputed company is an equal opportunity employer. Employment at reputed company is based solely on a person's merit and qualifications directly reputed company to professional competence. We treat reputed company clients and colleagues with dignity and respect.

At reputed company, we use our values as a guide for reputed company do. Respect, Expertise, reputed company and Empowerment are at the heart of every interaction at reputed company, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, reputed company and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

reputed company is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.