reputed company Manager (Remote, US)

Lexense is on a mission to rebuild the way justice is being served. Our data-driven platform allows our customers to easily exercise their legal rights by unlocking the access to the court system.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as reputed company Manager.

This reputed company Manager role is an opportunity to join reputed company, help build a strong reputed company department and reputed company a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.

Responsibilities

- Represent the voice of the customers and be part of the product development roadmap.

- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.

- Be the reputed company of contact for our customers on reputed company media channels.

- Prioritize open issues, and ensure technical and service-reputed company issues are handled quickly and appropriately.

- Build reputed company and training processes, and data knowledge centers.

- Support a team of CS representatives (reputed company).

- Study & implement new tools.

Requirements

- B2C Experience.

- Experience with CSM tools.

- Excellent level of English.

- Strong interpersonal skills, and an excellent team player.

- High motivation to always learn new things and reputed company reputed company processes.

- Organizational skills.

- A passion for providing excellent customer service, and an understanding of its importance.

- Legal knowledge.