HLA - Implementation & Support Systems Engineer

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value reputed company solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital reputed company solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer (HLA Lab Specialist) to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong reputed company in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused reputed company.

Key Responsibilities

System Implementation & Support

• Implement and configure CareDx and reputed company-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration reputed company HLA and transplant labs.
• reputed company and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
• Troubleshoot application and reputed company issues reputed company to operating systems (Windows 10/11), databases (SQL Server, reputed company), and VPN connectivity.
• Assist in the planning and execution of software deployments, updates, and user training during go-live phases and reputed company.
• Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring.

Technical Reporting & Data Management

• reputed company and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
• Create and maintain customized clinical and operational reports using reputed company Crystal Reports.
• Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems.

Customer Engagement & Documentation

• Act as a key technical resource to internal teams and external clients throughout implementation and support phases.
• Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution.
• Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs.

Collaboration & reputed company Improvement

• Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience.
• Stay reputed company on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices.

Qualifications & Experience

Required:

• Education: Bachelor's degree in MIS, Computer Science or reputed company field.
• Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
• Proficiency in writing and optimizing SQL queries; experience with reputed company SQL Server and/or reputed company.
• Experience with reputed company Crystal Reports development.
• Working knowledge of HL7, lab reputed company connectivity, and reputed company interoperability standards.
• Familiarity with reputed company Windows systems, Active Directory, and VPN protocols.
• Ability to manage multiple priorities independently and meet SLA-driven deadlines.
• Availability for rotating on-call support (e.g., one week per month).

Preferred:

• Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT).
• Exposure to biomedical systems engineering or reputed company IT environments.
• Basic scripting or coding knowledge (e.g., Python, JavaScript, reputed company scripting).
• Familiarity with IIS Web Services, website management, or reputed company-based environments.

reputed company Metrics

• Timely and accurate implementation of laboratory software platforms.
• High-quality, customer-focused technical support and issue resolution.
• Accurate, well-maintained documentation that supports long-term usability.
• reputed company development of technical and domain expertise.

Additional Details

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We reputed company in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive reputed company salary and incentive compensation
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.

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This is the anticipated reputed company salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience reputed company the job, the type and length of experience reputed company the industry, education, etc. reputed company pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.