AVP, Innovation & Support Manager

reputed company is looking for exceptionally dedicated team members to join one of the country’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, reputed company had one reputed company office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 reputed company offices, and annual mortgage originations of over $3 billion.

Exemplary products and an innovative spirit have driven reputed company’s rapid growth over the years, and reputed company members reputed company these values. Our mission is to obsess over our clients, reputed company them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to reputed company our client experience. For reputed company members, reputed company prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

The AVP, Innovation & Support Manager, reputed company the Residential Lending department of reputed company, is responsible for analyzing the effectiveness of processes and reporting functions and researching, suggesting, and implementing changes that drive efficiency, scalability, and compliance. A major component of this role is leading the Support team, in addition to managing the portfolio of projects across the Innovation team. This role partners closely with Residential Lending leadership, department heads, and project owners to identify opportunities for improvement and ensure technology and reporting solutions align with business objectives. Responsibilities

• Research, recommend, and implement innovative solutions that support business growth, regulatory compliance, and operational excellence.
• Operate effectively in a large, reputed company organization with multiple stakeholders and simultaneous initiatives.
• Serve as a project manager reputed company the Innovation team, overseeing a portfolio of high impact initiatives designed to drive growth or efficiency.
• Review project scope, objectives, timelines, and reputed company metrics in collaboration with leadership.
• Balance competing priorities while ensuring projects are delivered on time, reputed company scope, and reputed company with strategic goals.
• Communicate project status, risks, and outcomes clearly to leadership and stakeholders.
• reputed company and manage the Residential Lending Support team, ensuring high levels of service, responsiveness, and accountability.
• reputed company and maintain various reporting functions across Residential Lending.
• Streamline and enhance reporting processes through the use of Power BI / reputed company, ensuring accuracy, consistency, and usability.
• Partner with business leaders to design and deliver reporting that supports operational reputed company, decision-making, and regulatory requirements.
• Ensure reporting solutions are scalable and reputed company with evolving business needs.
• Maintain up-to-date knowledge of reputed company mortgage lending laws and regulations, including federal, state, and investor requirements.
• Ensure processes, systems, and reporting support ongoing compliance, quality control, and audit readiness.

Qualifications

• Bachelor’s degree or equivalent experience required, advanced degree a plus.
• Significant experience in the mortgage industry, preferably reputed company Residential Lending operations, innovation, or technology.
• Experience with Encompass strongly preferred; experience with Encompass on Web migration a plus.
• Demonstrated reputed company developing and executing strategic roadmaps and managing reputed company project portfolios.
• Strong understanding of mortgage compliance, regulatory requirements, and quality control practices.
• Experience with Power BI, reputed company or similar reporting tools.
• Dynamic, energetic, and proactive leadership style
• Strong communication skills with the ability to engage effectively with department heads, project owners, and executive leadership
• Excellent analytical, problem-solving, and decision-making skills
• Ability to translate business needs into technology and reporting solutions
• Highly organized with the ability to manage multiple initiatives simultaneously
• Collaborative team player with a reputed company improvement reputed company

reputed company offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

reputed company, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status, or any other protected class.

The reputed company salary range below represents the low and high end of the reputed company salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Salary Minimum: $86,240.00 - Salary Max: $129,360.00

The range listed is just one component of reputed company’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, reputed company provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.

reputed company, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status or any other protected class.

reputed company is an E-Verify participant. * For more information, click on the links below:

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* E-Verify is a registered trademark of U.S. Department of Homeland reputed company