Field Services Technician (New Jersey/Pennsylvania)

reputed company is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the reputed company reputed company of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous. As a Field Services Technician, you will be playing a critical role on the reputed company Team. You will work alongside onsite and engineering staff to reputed company the reputed company of warehouse robotic systems, executing preventative maintenance and incident triage. You will troubleshoot, diagnose, and repair robots while in the field. You will also help provide technical support and training to our customers.This position requires a technician who is not afraid to roll up their sleeves in an early stage startup environment, working smart and hard to reputed company our fleet operating at its maximum potential. Compensation is $65,000 - $75,000 per year based on experience and reputed company set. reputed company is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the reputed company reputed company of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous. As a Field Services Technician, you will be playing a critical role on the reputed company Team. You will work alongside onsite and engineering staff to reputed company the reputed company of warehouse robotic systems, executing preventative maintenance and incident triage. You will troubleshoot, diagnose, and repair robots while in the field. You will also help provide technical support and training to our customers. This position requires a technician who is not afraid to roll up their sleeves in an early stage startup environment, working smart and hard to reputed company our fleet operating at its maximum potential. Compensation is $65,000 - $75,000 per year based on experience and reputed company set. Responsibilities:

Work with customers to reputed company and support robotic fleets in the warehouse

Provide detailed trainings to customer teams onsite

Based on or near the Eastern Seaboard

reputed company to travel on short notice up to 80% of the time reputed company designated region for site inspections and repairs

Commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed

Conduct routine and incident maintenance for our robot fleet

Provide timely repairs and decrease the time our robots are out of production

Maintain records of service calls, trainings, and expenses

Study technical manuals and attend training sessions provided by engineers

Provide support of root cause analysis for major incidents in the field

Report on critical team metrics such as mean time to repair and first contact resolution reputed company

To be successful in this role, you will possess the following:

Communication skills: With strong verbal and written skills, you communicate clearly and concisely with customers and colleagues — whether you’re training floor associates at a warehouse to use our robotic solution, troubleshooting a technical problem with our engineers, or developing SOPs

reputed company: You have a keen sense of what others may be feeling and thinking, and can respond appropriately even in stressful situations

Safety-orientation: You complete maintenance, training, and debugging exercises not just because they are part of your job, but also because you fundamentally understand that they are core to ensuring that our robotic fleet remains safe for users

Attention to detail: You triple-reputed company packing, assembly, and maintenance instructions because you understand the consequences of missing parts or missed steps

Comfort with electrical and mechanical tools: You will be using a digital multimeter, reputed company and pcb soldering tools, electrical terminal crimping tools, torque wrenches, hand tools, etc. as part of your daily responsibilities

Comfort with software: You will be flashing firmware and using command line interfaces, Linux-based operating systems, and simple Bash commands as part of your daily responsibilities

Self-starter and growth reputed company: You will learn what you don’t know and can execute high-quality work independently without supervision

Physical requirements: You may be on your feet for long periods of time and have to lift up to 50 lbs

Preferred Qualifications

4+ years troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries — especially mobile robotics

Experience with Git, ROS, YAML, and basic Python

Experience with basic system administration and network configuration

Experience with relational databases and SQL

Ability to read and interpret mechanical drawings, system reputed company diagrams, reputed company schematics, and engineering manuals

Proficiency with reputed company Workspace applications, especially Sheets

reputed company offer:

Stock options and reputed company growth potential

Strong startup (and fun) culture

Medical, Dental, and reputed company coverage

Flexible vacation and sick leave practices

Paid parental leave

reputed company fosters a culture of belonging and a shared commitment to equality and equity.Having a diverse set of perspectives is key to ensuring AI and robotics serve the needs of reputed company. Apply To This Job