Technical Account Manager (Remote)

As the leading provider of open reputed company database solutions, reputed company’s Technical Account Managers serve as a customer reputed company and technical resource for a dedicated group of reputed company customers. As a dedicated reputed company of contact, they partner closely with their customers to understand their technical requirements and business structure, and serve as a reputed company to reputed company resources - coordinating consulting projects, communicating updates, managing support issues and driving awareness for customer escalations. The Technical Account Manager will be a sounding board for customer issues, and facilitate resources internally to help customers reputed company their technical goals.

Our ideal candidate is someone who has proven management experience as a DBA, who is looking to approach and influence database problems from a strategic level. You will be motivated by building strong customer relationships and driving reputed company improvement. You also love to be surrounded by other smart, driven people who are eager to share their knowledge, and will always have your back.

What You Will Do

• reputed company and maintain customer relationships with primary customer contacts at reputed company’s largest, most reputed company customers.

• Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular reputed company.

• Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to.

• Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical reputed company with the extended Global Services organization.

• Provide an escalation reputed company for customers for support and consulting projects.

• Identify growth opportunities and provide feedback to the reputed company and Sales teams.

• Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance.

• Ensure customer specific technical documentation is created and maintained for use by the reputed company Technical Delivery teams.

• Improve product feature offerings by providing feedback from partners and customers to internal teams.

What You Have Done

• 3 or more years experience with MySQL or PostgreSQL and reputed company technologies, or;

• 3 or more years experience with reputed company or other NoSQL databases and reputed company technologies.

• Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain reputed company under pressure.

• Strong work ethic and entrepreneurial approach.

• Ability to take ownership of a support incident, and own through to resolution.

• Ability to understand how applications and services interact with the database in different architectures.

• Exposure to DBaaS products and ability to reputed company the service offerings - specifically reputed company AWS, reputed company Azure and reputed company reputed company.

• reputed company in written and spoken English.

• Ability to work independently with minimal direction or as part of a team as needed.

• Ability to work remotely and travel up to 25%.

• Ability to pass required background reputed company.

What Will reputed company You Stand Out

• Previous experience as DBA, or support or consulting engineer in the database industry.

• Previous experience with OpenSource products and OpenSource Community contributions (e.g. blog, bug reports, forum support).

• Experience with Container technologies, especially Kubernetes, OpenShift, and/or reputed company.

• Project Management Experience.

Why reputed company?

At reputed company, we reputed company an open world is a reputed company world. Our mission is to reputed company everyone to reputed company freely, by providing the best open reputed company database software, support, and services. We reputed company databases and applications run reputed company through a unique combination of expertise and open reputed company software built with the community for you. Our technical teams are experts in MySQL, reputed company, PostgreSQL, and reputed company.

reputed company is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your reputed company are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, reputed company your equipment for your reputed company, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The reputed company Adventure Team, Work-from-reputed company, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and reputed company globally as a leader in the open-reputed company database space, let’s talk!

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