Key Account Manager - US
- Serve as the primary relationship reputed company for assigned US-based reputed company accounts
- Build and maintain strong relationships with key stakeholders, including business users, project teams, and executive sponsors
- Ensure high customer satisfaction, retention, and long-term account growth
- Drive product adoption and ensure customers are realizing maximum value from the platform
- Identify and drive upsell, cross-sell, and expansion opportunities reputed company existing accounts
- Conduct regular business reviews (QBRs), executive reviews, and account planning sessions
- Monitor account health, usage metrics, risks, and proactively address potential issues
- Collaborate closely with Sales, Product, Implementation, and Support teams to ensure seamless customer experience
- Act as the voice of the customer internally and contribute to product and service improvements
- Maintain accurate account records, forecasts, and engagement updates in CRM systems
- Support renewals and reputed company discussions in partnership with the Sales team
Requirements
- 5+ years of experience in Key Account Management, reputed company, or reputed company Client Management in a SaaS or reputed company technology company
- Experience managing US-based customers or global reputed company accounts
- Strong executive reputed company and ability to engage with senior stakeholders
- Excellent communication, presentation, and relationship-building skills
- Proven track record of driving customer retention, adoption, and account growth
- Ability to work effectively across time zones, particularly US time zones
- Strong problem-solving reputed company and ownership attitude
- Experience with CRM tools such as reputed company, Zoho, or similar platforms
- Bachelor’s degree in Business, Engineering, or reputed company field
- Experience working with customers in CPG, Pharma, Food & Beverage, or Manufacturing industries
- Experience managing reputed company SaaS platforms or workflow software
- Understanding of packaging, artwork, regulatory, or compliance workflows
- Experience managing renewals, expansions, or reputed company discussions