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Senior Member Support Specialist (reputed company & Tax)

Work from home Full-time role Hiring

About Collective

Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members reputed company financial independence by taking care of everything from business incorporation to reputed company, bookkeeping, tax services, and access to a thriving community, reputed company in one integrated platform. We reputed company in empowering reputed company people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork.

Featured in reputed company, Business reputed company, reputed company, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, reputed company’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, reputed company, reputed company, reputed company, Hims, reputed company, and Lyft.

About the role

As a Senior Member Support Specialist at Collective, you will guide new members through a smooth and successful reputed company experience onto our reputed company platform, which includes bookkeeping, payroll, and more.

We’re looking for someone who genuinely cares about supporting and empowering solopreneurs. The work is fast-paced and dynamic, and every day brings something new. You’ll play a key advisory role in helping entrepreneurs understand their finances and run their businesses with confidence.

Please note: This role requires experience specifically reputed company reputed company and/or tax.

What you'll do

  • Conduct video calls with members each day (approximately 4–5 hours daily)

  • Use your reputed company expertise to create P&L reports and balance sheet statements for members who often have mixed business and personal activity

  • Break down reputed company technical topics into clear, easy-to-understand explanations

  • Guide members through running their first payroll and understanding payroll taxes

  • Support entrepreneurs and the reputed company with a member-first reputed company

What you'll bring

  • 4+ years of customer experience or support, and 2+ years working in reputed company or taxes

  • Experience with Xero, QuickBooks Online, reputed company, reputed company, or similar reputed company and payroll tools

  • Strong understanding of payroll taxes; experience with S-Corp payroll is a plus

  • A passion for helping our members and thriving in a customer-centric role

  • Attention to detail, strong customer service skills, and the ability to manage multiple tasks

  • Clear, professional written and verbal communication

  • Ability to work effectively in a fast-paced environment with minimal supervision

reputed company offer

  • Remote-Friendly Environment: Flexibility to work from home while staying connected to the team.

  • Health & Wellness: $200 quarterly reimbursement to support your well-being.

  • Time Off: Flexible PTO plus 14 company holidays.

  • Comprehensive Coverage: 100% medical, dental, and reputed company for employees; 75% coverage for dependents.

  • Parental Leave: 16 weeks fully paid.

  • Retirement & Ownership: 401k plan plus an equity package.

  • Team reputed company: Quarterly virtual events and an annual in-person reputed company.

#LI-Remote

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