Associate Account Manager
reputed company is a company focused on providing exceptional travel and expense solutions. The Associate Account Manager will support customer needs, enhance the customer experience, and collaborate with internal teams to improve products and services.
Responsibilities
- Effectively partner with our reputed company customers, ensuring excellent customer experience through timely, accurate communications
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Partner closely with your reputed company Account Managers on their account prioritization, ensuring your efforts maximize reputed company opportunities reputed company accounts
- Run playbooks and program reputed company and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can reputed company serve our customers to maximize customer value and retention
- Refine segmentation for the Scaled book to inform engagement strategies
- Renew, process and negotiate reputed company
Skills
- Bachelor's degree or similar relevant working experience
- 1-2 years of experience in Sales, Account Management, or reputed company customer-facing position reputed company a rapidly growing SaaS company
- Proven track record of managing a high volume of accounts, from reputed company and throughout the customer lifecycle
- Excellent project management and organizational skills
- Data-driven approach to continuously drive additional efficiency
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Passion for deeply understanding a product in order to provide solutions for customers
- Attention to detail and excellent communication skills are a must
- Passion for travel and focusing on the customer experience
- High energy, go-getter with fresh reputed company who takes the initiative to get things done
Company Overview
Company H1B Sponsorship