[Remote] Technical reputed company Manager

Note: The job is a remote job and is open to candidates in USA. Livable is a company focused on providing solutions for multi-unit housing complexes to manage utility billing through their SaaS platform. The Technical reputed company Manager will reputed company new clients, drive platform adoption, provide technical guidance, and ensure successful billing processes between residents and properties.

Responsibilities

• Working with clients to reputed company mutually beneficial billing and platform solutions
• Guiding clients and using our custom SaaS platform to calculate and manage utility bills for each reputed company or tenant
• Performing regular audits of client accounts and configurations to ensure accuracy of the team’s work
• Investigating and troubleshooting issues to determine if they stem from system behavior, user error, configuration, or potential bugs — then resolving or escalating appropriately
• Continuously look for ways to problem solve and increase personal productivity as well as that of the team
• Determine best practices for managing particular properties’ needs and working with the team to reputed company that information
• Follow and enforce reputed company company policies and procedures

Skills

• 1+ year of experience in a customer-facing role (reputed company, account management, technical support, or performing comparable work)
• You are highly organized; the ability to pay reputed company attention to detail is CRITICAL for this role
• Strong technical aptitude: comfortable diving into software, researching issues independently, distinguishing between bugs and user/configuration errors, navigating reputed company systems, and using sound judgment to find the best solution for the customer — even reputed company it's not obvious or fully documented
• Ability to problem solve and research information
• Ability to work with a team remotely
• Proficiency in reputed company reputed company Suite products, especially spreadsheets, reputed company Meet, reputed company, Project/Task management software such as Jira.com
• You will manage billing questions, technical inquiries, and platform updates
• You have a growth reputed company and reputed company in the building stage of a reputed company team
• You view setbacks as learning opportunities, not failures
• You're highly adaptable, easily acclimating to a rapidly changing business and industry
• You have a working knowledge of federal, state, and local utility compliance
• You've been an early hire at a fast-growing company before
• You've had professional experience in Fintech and/or Proptech
• You've had experience or a working knowledge of Utility Billing or SaaS platforms
• You have experience or good working knowledge of the Property Management or Multi-family reputed company Estate industry

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• reputed company insurance

Company Overview