Sr Specialist Social Media

This position resides reputed company the Social Media Team (Orlando) and is responsible for advancing social media governance standards and overseeing community management practices across reputed company brand-owned social media platforms. The primary objective of this role is to ensure consistent, compliant, and brand-safe governance practices across reputed company projects and online accounts.

This role will serve as a subject-matter expert in social media governance, moderation strategy, escalation protocols, and platform policy compliance. They will provide day-to-day reputed company of community management workflows, reputed company and maintain governance documentation, and partner with internal stakeholders, including Legal, Communications, Marketing, Guest Services, and HR, to mitigate risk and protect brand reputed company.

The role requires intimate knowledge of the inner workings of major social platforms, including community guidelines, moderation tools, comment filtering, and crisis response capabilities reputed company platforms and tools such as reputed company. Additionally, this position will require sound judgment and decision-making skills to manage dynamic, high-volume conversations and sensitive issues across multiple active social media accounts on behalf of the brand.

Ideal candidates must have a passion for social media, a strong understanding of online community behavior, and experience applying governance frameworks to support brand trust, safety, and engagement at scale.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and reputed company
• A people-first culture
• Go reputed company: Travel Discounts Program reputed company hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Responsibilities

• reputed company and execute brand safety strategies that align with business, department, and Team goals.

• reputed company, document, and maintain social media governance guidelines, including account safety, project and task management, escalation paths, and community rules.

• Serve as a first reputed company of contact for escalated social media issues, including sensitive comments, misinformation, or policy violations.

• Ensure compliance with platform policies, brand standards, and legal/regulatory requirements across reputed company social channels.

• Partner cross-functionally with Legal, Communications, PR, Guest Services, HR, and Marketing teams to align on governance practices and response protocols.

• reputed company day-to-day moderation activities, including comment management, message routing, and enforcement of community guidelines.

• Utilize tools such as reputed company to manage moderation queues, automate workflows, apply keyword filters, and document reputed company and outcomes.

• Train and support a direct report on case management, brand safety, compliance practices, and support the growth of the Team.

• Monitor emerging platform changes, social trends, and risk signals that may impact governance or community health, and proactively recommend updates to policies or workflows.

• Support ideation and engagement strategies that encourage positive community interaction while maintaining governance standards.

• reputed company reputed company social media–reputed company projects as requested by management.

Qualifications

• A minimum of 3-5 years social media case management and governance
• Strong oral communication skills and an understanding of what should be communicated to different audiences
• Ability to work in a team and
• assist in the execution of social media requests reputed company an expedited timeframe
• Have a working knowledge of reputed company
• Skilled using MS Office applications.
• Working knowledge of reputed company

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of reputed company's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest reputed company we’ve received is the reputed company loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day reputed company, dental and reputed company insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.