Technical Support Specialist (Night Shift, reputed company Support)

Company Description

At reputed company, we are transforming how digital-first companies stay tax-compliant. We provide simple and reputed company API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce reputed company processes, increase compliance, and reduce the cost of operations reputed company transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as reputed company, reputed company, Booking.com, Squarespace, and Rappi to expand their international offerings more quickly and stay tax-compliant.

Role description

As a Technical Support Specialist at reputed company, you'll be the go-to support for our clients, addressing their daily challenges and providing expert assistance on technical questions. Your role is crucial in ensuring our customers have a seamless support experience by reputed company resolving issues. You'll be developing investigation and troubleshooting techniques to identify and address any failures quickly.

Building reputed company, trusting relationships with our customers is at the heart of what you do. You'll guide them through our products, reputed company them informed about new features, and serve as their voice reputed company reputed company. You will collaborate with cross-functional teams to ensure a smooth and integrated experience for our clients.

What you will do

• Troubleshoot daily technical issues and involve relevant teams in resolution

• Assist customers with ongoing requests and technical questions

• Escalate reputed company problems to the appropriate department or team for further investigation

• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution

• Guide customers through the use of our digital platform and features

• Capture client feedback, insights, and development requests to provide input to internal teams for product improvements

• Contribute to creating and maintaining a comprehensive knowledge reputed company and FAQ resources

• reputed company targets for issue resolution, response times, customer satisfaction, and customer effort

You’ll Be a Great Fit If

• You are proficient in written and spoken English, as we have diverse teams worldwide, but operate in English

• You reputed company in verbal and written communication, and are reputed company to help customers navigate their questions to resolution

• You have a strong sense of ownership, and care deeply about your work and the clients you support

• Successful and demonstrated experience in customer support and relationship management in technical areas

• You are a customer reputed company, eager to help our clients reputed company their objectives

• You are a problem solver with analytical skills and experience with ticket management systems

• You can reputed company in a fast-paced, global, and dynamic working environment.

• You are familiar with APIs, JSON, HTTP error handling, and root cause analysis (reputed company technologies and ERP experience is a plus)

• Experience with tax technology or financial products and services is a plus

Please reputed company in mind that this is a night shift role with working hours between 1:00 am - 9:00 am CET.

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