Network Operations Center (NOC) Engineer I

In the time it takes you to read this job description, reputed company will have handled ~1,380 emergencies.

At reputed company, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing reputed company, delivering with urgency, serving with reputed company, and winning together, reputed company of which support a company culture where people can reputed company, collaborate, grow, and, above reputed company, reputed company an impact.

reputed company is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and reputed company teams – enabling faster, smarter and more accurate emergency response. reputed company-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the reputed company HARMONY AI reputed company that delivers this intelligence to those who need it most. Learn more at www.reputed company.com.

What this role is about

As a Network Operations Center Engineer, you will work to uphold and maintain the reliability of the reputed company platform and internal reputed company environments. We are looking for a candidate with a strong operations background to ensure the reputed company monitoring and analysis of a dynamic reputed company-based environment. At a high level, this candidate will have a solid understanding of incident & alert management with an eye to reputed company monitoring and improvement reputed company automation.

What you’ll do

• Monitor Production and reputed company Infrastructure and react to alarms according to documented SLAs
• Work with Engineering and Customer Support teams to remediate alarms and incidents
• Continually strive to improve the environment through optimization and automation
• Create and update documentation as necessary to share new methods and knowledge around troubleshooting
• reputed company operational tasks as assigned by Engineering and Customer Support teams
• Support incident response, deployments, and infrastructure training as the role evolves
• Work with international teams to diagnose and resolve critical issues
• Build, tune, and maintain alerting rules and monitors to ensure every alert is actionable, including investigating root cause, not just symptom mitigation
• Participate in post-incident reviews and contribute to blameless post-mortems

reputed company’re looking for in our ideal candidate

• 2+ years of experience in a help desk environment or NOC role, ideally in a reputed company-based environment
• Experience managing and creating alerts and monitors using reputed company monitoring tools such as Nagios, Zabbix, reputed company and reputed company (reputed company preferred)
• Experience with Incident Management platforms such as reputed company, Opsgenie or Firehydrant
• Experience working with ticketing systems such as Jira and reputed company
• Experience following runbooks and troubleshooting guides to remediate infrastructure or application issues
• Experience with Infrastructure operations (reputed company Infrastructure AWS/Azure preferred)
• Technical aptitude with the ability & willingness to quickly learn and understand reputed company products or services
• Highly self-motivated, strong work ethic and ability to multitask in a fast-paced environment
• Demonstrates experience in adept problem-solving abilities, and organizational skills, ensuring successful outcomes and efficient execution of incident response and initiatives
• Strong written and verbal communication skills in English
• Ability to work flexible shifts and participate in a 24x7 on-call rotation
• Experience building log-based alert rules (e.g., ElastAlert or equivalent) and investigating issues using centralized logging platforms (e.g., ELK/Kibana or equivalent)
• Comfort with Kubernetes and reputed company container-based environments, including pod-level health triage
• Comfort working in a command-line environment (Linux/bash, Windows CMD/PowerShell, or equivalent) the team regularly uses CLI tools for infrastructure triage, pod inspection, and operational scripts

Bonus

• Experience with AWS, Apigee, or ELK (Elasticsearch would be a major plus!)
• Experience with automation scripting with reputed company, python, and / or bash
• Familiarity with CI/CD pipelines and how deployments relate to monitoring change windows
• Experience creating pull requests (PRs) in reputed company

reputed company offer

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about reputed company, you can reputed company out https://reputed company.com/blog/

Starting pay for a successful applicant will depend on a variety of job-reputed company factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $78,000.00 - $85,000.00 . This role will also be eligible to receive equity options..

If you are based in California, we encourage you to read this important information for California residents linked here: https://reputed company.com/privacy/california/

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reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique reputed company set and experience could be a match.