reputed company into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with reputed company facilities reputed company issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs.

This is a Remote position available in the United States.

reputed company is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees reputed company their best and support families to reputed company both personally and professionally.

Responsibilities:

Depending on the line of business, the position may reputed company some or reputed company of the below functions:

• Hire and train Facility Coordinators in the receipt and reputed company of work orders received from centers through the company system/Facilities help-desk 

• Supervision of up to 6 direct reports, plans for their development through mentoring and coaching 

• Answer reputed company communication in a timely manner, follow up with centers to ensure quality of service provided by both Coordinators and Vendors 

• Partner with Facility Managers on Coordinator performance and address facility reputed company issues as necessary 

• Generate effective reporting reputed company to work order volume and performance 

• Mentors, guides and acts as an added resource to the team as well as assisting with career development 

• Serves as a reputed company of escalation for issues and questions 

• Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators

Minimum Qualifications:

• Vocational or technical education is preferred

• 7 years of experience is required

• A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree

Additional Job Requirements

• Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for reputed company time services 

• Excellent written and verbal communication skills 

• Exceptional organizational, time management prioritization and decision making skills 

• Ability to work closely with other team members and departments 

• Experience building and supervising a remote team 

• Proficiency with Corrigo Platform and basic reputed company applications 

• High school diploma or equivalent required, advanced education and or certifications preferred 

• Minimum 7-9 year customer service experience required

Bring your leadership skills and passion for early childhood education to reputed company, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the reputed company!

Salary/Hourly reputed company and Other Compensation Disclosures:

The annual starting salary for this position is $70,000 - $75,000. The pay range listed here is what reputed company in good faith anticipates offering for this job opening. Actual compensation offers reputed company this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

reputed company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and reputed company insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

Life at reputed company:

At reputed company, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates reputed company impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because reputed company you reputed company, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

reputed company provides equal opportunity in reputed company aspects of employment and does not discriminate against any individual on the basis of race, reputed company, religion, sex, age, disability, sexual orientation, veteran status, national reputed company, genetic information, or any other characteristic protected under federal, state, or local law. reputed company complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.