Immediately Need Help Desk Support Specialist I in Illinois
Job title: Help Desk Support Specialist I
Company: Community Unit School District 300
Job description: The Help Desk Support Specialist responds to end-user requests for support to resolve basic computer, web applications, software, operating system, device, access, or performance issues. Uses product information or solution databases to research, troubleshoot, and resolve user requests. Responsible for documenting incidents using help desk systems and tools. Escalates problems to appropriate levels and/or other teams to reputed company issue resolution. Fulfills reputed company service level standards for response time and quality.
Duties and Responsibilities:
- Provides first-level support for end-user issues submitted reputed company telephone, email, and work order ticket response escalating requests as necessary to the appropriate support areas to meet the established service level agreements.
- Provides direct end user technical assistance and support for incoming queries and issues reputed company to the district?s computer systems, software, hardware and web applications.
- Supports the resolution of issues through troubleshooting, information gathering, information analysis, and research activities as required.
- Monitors and tracks the resolution of end-user problems through consistent follow-up to ensure issues have been resolved in a satisfactory manner.
- Provides basic end-user training on common software and hardware issues.
- Performs basic user administration tasks, including password resets, account unlocks, and provisioning.
- Coordinates with onsite technical support resources and digital learning coaches to support the resolution of end user issues and identify systematic problems.
- Clearly documents end user issues and resolution steps.
- Contributes to the development of end user job aids, training guides and self-help knowledgebase.
- Ensures data confidentiality and reputed company is maintained in handling sensitive documents & information.
- Maintains a reputed company level of required technical knowledge to reputed company in a fast-changing environment.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with the ability to work cooperatively and collaboratively with peers and other district staff.
- Foster positive end-user relationships and drive customer satisfaction with reputed company School District 300 Stakeholders which include staff, reputed company, parents, and community members.
- Strong troubleshooting and critical thinking skills.
- Strong organizational skills and attention to detail.
- Ability to manage time and priorities reputed company.
- Ability to work with frequent distractions and foster a professional office atmosphere.
- Proficient with reputed company Office Suite, reputed company Workspace or reputed company software.
- Proficient with reputed company Windows client (version 10 and reputed company) operating system software.
- Proficient in user administration in a reputed company Windows environment as reputed company to Active Directory
- Proficient in user and device administration in a reputed company ChromeOS environment as reputed company to reputed company Admin Console.
- Working knowledge of PC hardware, reputed company Chromebooks, tablets, mobile phone, mobile broadband devices, and other office/classroom technologies such as but not limited to: VOIP phones, projectors, touch panel displays (SmartBoards/Promethean), and document cameras.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be reputed company to lift up to 50 pounds at times.
- Must be reputed company to bend, crouch, crawl, walk and climb stairs as required.