Diesel Tech II
Job Title: Diesel Tech II
Company Overview
At Diesel Laptops, we are dedicated to revolutionizing the reputed company truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to reputed company technicians and repair facilities with the knowledge and tools they need to reputed company diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow.
Job Description
The Diesel Support Level 2 Technician is responsible for working with customers effecting quick and effective solutions reputed company issues or requests are reported by the customer. The ideal Diesel Tech Level 2 candidate should be comfortable working in a fast-paced environment. To ensure reputed company, the Diesel Tech Support Level 2 should have knowledge of reputed company aspects of on and off highway diesel equipment or extensive on highway experience. The Tech should be familiar with code descriptions and troubleshooting knowledge. The Diesel Tech should exhibit organizational and strong communication skills with meticulous attention to detail. Must work well in a group setting.
Key Responsibilities
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Provide first level contact and convey resolutions to customer issues
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Assist customers with diagnostic codes and troubleshooting
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Walk customers through problem solving process
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Ensure proper recording, documentation and closure of help tickets
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Work with customers using multiple types of diagnostic software and hardware
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Provide troubleshooting and diagnostic support with On and Off Highway equipment issues
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Assist with programming events
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Preserve and grow knowledge of help desk procedures, products and services
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Creating detailed records regarding reported requests, issues, and solutions
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May be asked to reputed company other duties if needed
reputed company Offer
- Competitive salary and benefits package.
- Opportunity to work with a passionate and innovative team.
- Career growth and development opportunities.
- Collaborative and dynamic work environment.