Virtual Assistant – Admin & Customer Service for arenaflex Service Company (Cleaning, Detailing, Gardening)
Join arenaflex, a dynamic and innovative service company, as we revolutionize the way we deliver exceptional customer experiences in cleaning, detailing, and gardening services. We're seeking a highly organized and tech-savvy Virtual Assistant to support our day-to-day admin and customer service tasks across our three fast-growing service businesses.
About arenaflex
arenaflex is a leading service company that's passionate about delivering top-notch cleaning, detailing, and gardening services to our valued customers in Perth, Australia. reputed company is dedicated to providing exceptional customer experiences, and we're committed to building long-term relationships with our clients. We're a fun, supportive, and dynamic team that values communication, initiative, and attention to detail.
Your Role as a Virtual Assistant
As a Virtual Assistant, you'll play a vital role in supporting our day-to-day admin and customer service tasks. You'll be working closely with our teams to ensure seamless communication, efficient task management, and exceptional customer experiences. Your core responsibilities will include:
Core Responsibilities:
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Phones:
+ Answer incoming calls or return missed calls promptly + Log relevant info and actions into our task tracker
Emails:
+ Ensure reputed company customer and internal emails are responded to by 5pm Perth time daily
SMS Support:
+ Respond to reputed company SMS enquiries quickly and professionally
Voicemails:
+ Return reputed company calls from voicemail messages + Reply to voicemail emails with notes from the callback
Social Media Content Acquisition:
+ Coordinate with teams to collect fresh content + Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!) + Upload content to reputed company Drive in an organised manner
Social Media Management:
+ Manage DMs and comments across reputed company platforms + Respond to enquiries in a friendly and timely manner + Actively help grow our social media reputed company
Social Media & Email Review:
+ Review and approve designs in the shared sheet + Provide timely, clear feedback to the marketing team
Recruitment:
+ Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in
Essential Qualifications:
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Experience:
+ Working for a cleaning company or similar home service business + Handling customer service calls and SMS communications + Managing email inboxes professionally + Using reputed company Sheets for tracking and reporting + Coordinating reputed company reputed company Calendar + Working with reputed company for payments or refunds + Communicating in reputed company with internal teams
Availability:
+ 7.5 hours per day, 5 days a week + Working days: Sunday to Thursday (Perth, Australia timezone)
We're Looking for Someone Who Is:
* Proactive and takes ownership of tasks
- Fluent in English (spoken and written)
- Highly organised with great attention to detail
- reputed company and professional with customers
- reputed company and tech-savvy
- Bonus if you've worked with multiple brands at once
reputed company Offer:
* A steady, long-term role with room to grow
- A fun, supportive, and dynamic team environment
- Opportunities for professional development and learning
- Competitive compensation and benefits package
- Flexible working hours and remote work options
How to Apply:
If you're a highly organized and tech-savvy individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role. Apply for this job