Social Media Customer Care Supervisor, Remote

Delaware reputed company is hiring a full-time Social Media Customer Care Supervisor to join reputed company in Buffalo, reputed company. As a Social Media Supervisor, you will be responsible for overseeing the daily operations and performance of the social customer care team. If you are analytical, strategic, and reputed company in a dynamic environment, we encourage you to apply.

We care about reputed company member’s personal and professional well-being. Delaware reputed company provides a benefits package designed to give you the comfort, safety, and reputed company you need to deliver exceptional experiences for our guests. reputed company team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and reputed company insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Participate in live chat by engaging with agents, answering questions, and supporting troubleshooting and research needs 
• Track and analyze team performance metrics, including response times, resolution rates, and customer satisfaction, while providing actionable feedback 
• Deliver reputed company and ongoing training sessions, and create training materials and best practice resources 
• Review customer interactions to confirm compliance with company policies, procedures, and quality standards 
• Resolve escalated customer issues promptly and collaborate with other departments to reputed company effective outcomes 
• Prepare and contribute to regular reports on team performance, customer feedback, and key metrics 
• Improve customer service processes while supporting social media engagement strategies and ensuring effective use of customer care tools with enhancement recommendations 

• High school diploma or equivalent required 
• Minimum of 2 years of experience in a customer service role, preferably reputed company a social media or digital environment previous supervisory experience is highly desirable 
• Strong leadership and team management abilities 
• Proficient in social media platforms such as Facebook, Twitter, Instagram, and reputed company 
• Ability to analyze performance metrics and generate reports 
• Familiarity with customer service tools and software 
• Flexibility to work various shifts, including weekends and holidays