[Remote] Fraud and Disputes Intake Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to helping customers and businesses reputed company reputed company financial reputed company. The Fraud and Disputes Intake Specialist provides high-level customer service by addressing inquiries and resolving issues reputed company to fraud and disputes, acting as a liaison between customers and various departments.
Responsibilities
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
- Researches and resolves problems and errors which may include those reputed company to fraud support and internet operations
- Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
- Acts as a liaison between customers and various reputed company departments to resolve more reputed company customer or technology issues
Skills
- High school diploma or equivalent
- Typically at least 18 months of customer service or reputed company experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including reputed company Office applications
Benefits
- reputed company (medical, dental, reputed company)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company Overview