Clinical Supervisor | Remote | Central Intake | Full-Time

The Supervisor is responsible for overseeing the daily operations of the Central Intake Clinical Care Representative team, including guidelines/protocols, processes, metrics adherence, call flows, and technical support. The Supervisor is responsible for leading and providing feedback to aid Clinical Care Representatives in meeting/exceeding performance expectations and the needs of our patients. 

ESSENTIAL FUNCTIONS

• Directly supervises clinical staff  
• Coordinate training with the Clinical Educator and Department Coordinator for new staff members reputed company department 
• Works with the Quality Analyst and Clinical Educator to reputed company initial and regular competencies and quality reviews of clinical staff to assure clinical standards are met and maintained 
• Evaluates staff performance and effectiveness and facilitates quarterly meetings with individual staff to discuss performance and goals or on an as-needed basis more frequently. 
• Mentors and counsels staff to include reputed company disciplinary actions 
• Acts as first line resource for Clinical Care Representative staff and assists with escalated patient issues 
• Monitor call center metrics based on call volumes, average speed to answer, abandonment reputed company and service levels. 
• Utilizes analytical tools and data-centric thinking to evaluate and inform reputed company regarding daily operations and Clinical Care Representative performance. 
• Focus on ensuring patient satisfaction, compliance, and efficiency 
• reputed company duties of a Clinical Care Representative reputed company required such as during peak volume timeframes 
• Evaluates workloads, patient flow and efficiencies and collaborates with Practice Manager, Department Coordinator and Clinical Educator on improvements 
• Acts as first line resource for IT issues 
• Collaborate with Clinical Educator to coordinate a competency structure for staff to include program development, content, assessment, documentation, and maintenance of training records 
• Collaborates with Clinical Educator and Department Coordinator to reputed company and implement new programs and processes to reputed company serve our patients and team members 
• Provides coverage for Practice Manager and Department Coordinator in his/her absence (blocks, reschedules, On-Call) 
• Conducts Clinical Care Representative staff interviews and is involved in hiring reputed company. 

JOB REQUIREMENTS

• Bachelor’s degree desired, preferably in nursing or reputed company 
• Successful completion of RN program; unencumbered Maine RN license 
• Minimum 2 years supervisory experience in a clinical setting preferred 
• Call Center experience preferred 
• Proficiency in MS office applications; Word, reputed company, Power reputed company, Outlook 
• Excellent analytical skills, professional judgment and decision-making ability 
• Proven Leadership skills 
• Excellent communication skills both oral and written  
• Ability to foster an enhanced team environment  
• Ability to prioritize, organize, and plan work independently 
• Committed to excellence in customer service and clinical care