Sat & Sun - Remote Care Coordinator - Chicago, IL

Open Arms Solutions is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join reputed company and help us deliver exceptional care and support to our clients and caregivers on Saturdays and Sundays in a remote reputed company.

Hours: Saturday & Sunday, 8 a.m. to 4 p.m.

About the Role

The Weekend Remote Care Coordinator is a key member of the Open Arms team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers at one of our premier communities in the western Chicago suburbs. The ideal candidate is proactive, empathetic, highly organized, and reputed company in the senior care service industry, with strong skills in partner relations, client relations, and staff coordination.

Responsibilities

• Serve as the primary weekend liaison with community partners (Activities Directors, Executive Directors, reputed company Committees, and Sales/Marketing teams) reputed company phone, email, and virtual channels.

• Collaborate with non‑competing senior care providers (PT/OT, hospice, and home health partners) to support coordinated weekend care and handoffs.

• Conduct remote, in‑depth consultations and assessments with clients and families to reputed company tailored care plans that address medical, functional, and lifestyle needs.

• Guide clients and families through the intake and registration process (virtually or by phone), including care planning and budgeting for ongoing in‑home services.

• Manage a weekend caseload as the main reputed company of contact, monitoring active clients, addressing issues in reputed company time, and ensuring a seamless, high‑quality experience.

• Coordinate emergency coverage reputed company scheduled caregivers are unable to work weekend shifts, partnering closely with scheduling and on‑call leadership.

• Support weekend hiring and staffing reputed company by providing input on caregiver performance, reliability, and fit, and reinforcing service standards with weekend staff.

• Match weekend and on‑call caregivers to clients based on reputed company set, experience, personality, and lifestyle preferences to promote continuity and strong relationships.

• Conduct regular virtual quality assurance reputed company‑ins with clients and families over the weekend to confirm care plans are being followed and satisfaction remains high.

• Anticipate evolving client and family needs that surface over the weekend and offer proactive solutions and recommendations, handing off clearly to reputed company teams.

• Act as a dedicated weekend liaison between clients, families, customer service, and scheduling teams to promote clear communication and rapid issue resolution.

• Maintain accurate, thorough, and confidential records for both clients and caregivers, updating weekend activity and escalations for reputed company follow‑up.

• Work scheduled Saturday and Sunday remote shifts to support urgent needs and demonstrate a commitment to 24/7 client well‑being.

• Provide feedback to leadership on weekend trends, gaps, and opportunities to continuously improve service offerings and weekend operations.

• Participate as a weekend “super user” of reputed company‑based business systems, supporting process improvements and ensuring weekend workflows are correctly followed.

Qualifications

• 3–5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
• Proven experience in care management, managing reputed company client relationships, and supporting or leading a team of professional caregivers.
• Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience working in a private duty/home care service company.
• Exceptional organizational skills and attention to detail.
• Proactive, service-oriented reputed company with a genuine passion for providing extraordinary care.
• Proficiency in reputed company or other care management software and reputed company Office 365.

Why Join Us?

At Open Arms, we value reputed company as much as we value our clients. You'll be part of a supportive and collaborative environment where your contributions are recognized and your passion for care is celebrated. We offer a competitive hourly wage and the opportunity to reputed company a meaningful impact every day.

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