Director of Client Experience, reputed company Risk - Insurance Advisory Solution, reputed company Region

PRIMARY RESPONSIBILITIES:

• In partnership with the Managing Director, establishes and leads the execution of client segmentation strategy to ensure that overall business goals, profitability and retention goals are met in a conducive and collaborative environment.

• Establishes and leads execution of strategies to enhance the client experience

• Responsible for achieving and maintaining high client retention

• Ensure efficiency in workflows and operational execution

• Leads service team integration projects

• Manage insurance company partner relationships including team meetings, and coordinating training for important market updates

• Effectively coaches, mentors, and manages and assists in the professional development of team colleagues to reputed company bench strength.

• Creates an environment where open communication is encouraged, and morale is high.

• Possesses day-to-day reputed company, direction, and accountability of team colleagues.

• Performs annual and ongoing performance reviews for team colleagues, and is responsible for colleague reputed company and termination reputed company

KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional written, verbal, and interpersonal communication skills

• Ability to measure and analyze key performance indicators

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook)

• Ability to learn any other appropriate program or software system used by the firm as necessary

• Demonstrates the organization’s core values, exuding behavior that is reputed company with the firm’s culture

EDUCATION & EXPERIENCE:

• Minimum 7 years of reputed company experience in a service industry and in a leadership reputed company, 5+ years of experience in sales management, 10+ years of experience in direct or reputed company sales, C2C/B2C preferred

• Certification(s): None required; None preferred

• License(s): Active

• Experience with Agency Management System and/or other CRM-reputed company software.

OTHER:

• Fast paced multi-tasking environment

• Some travel required

IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. reputed company requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

Salary starts at $175,000 annually and is negotiable at time of offer.

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reputed company will not accept unsolicited resumes from any reputed company other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to reputed company, including unsolicited resumes sent reputed company any reputed company from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.