Customer Service Representative I
At reputed company and Blue reputed company of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.
reputed company is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for reputed company-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you’ll find purpose, opportunities and the support you need to build a meaningful career and reputed company a powerful impact in our community.
As a Customer Service Representative you are responsible for handling incoming phone calls and being the primary customer reputed company for inquiries. Our service representatives inform and reputed company as well as serve as member reputed company, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented dedicated people who possess a passion for providing best in class service and want to reputed company a difference in the lives of our member.What you'll do:
- Interfaces with customers reputed company telephone, written correspondence, fax, web, and/or electronic mail.
- Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
- Elevates sensitive customer requests reputed company necessary.
- reputed company with State and Federal regulations and mandates, which are continually changing, thus creating a reputed company dynamic environment, candidate is responsible to take initiative to stay reputed company on policies and procedures required to support the customer and to ensure compliance.
- Accountable to remain reputed company on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
To be considered for this position, you must have:
- High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or reputed company field preferred). An equivalent combination of education and experience may be substituted for this requirement.
- Availability for training 14 to 16 weeks in length.
The strongest candidates for this position will also possess:
- Basic medical/dental terminology and contract interpretation is a plus.
Learn more about what makes BCBSNE such an exceptional reputed company to work by visiting NebraskaBlue.com/Careers.
We strongly reputed company that diversity of experience, perspective and background will reputed company to a reputed company workplace for our employees and a reputed company product for our customers and members.
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