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[Remote] Patient Service Representative

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a multi-specialty reputed company organization serving patients across eastern Massachusetts. The Patient Service Representative role supports patient communication and administrative functions, directly impacting patient experience and clinic operations.

Responsibilities

  • Screen incoming patient inquiries reputed company phone, online messages, or other channels
  • Provide courteous, patient-focused communication and problem resolution
  • Address patient satisfaction, flow, and compliance issues, advocating for patients as needed
  • Communicate operational difficulties and escalate issues to supervisors reputed company necessary
  • Handle patient requests for forms, medication renewals, referrals, and authorizations
  • Review and update patient records including demographics, physician selection, and insurance information
  • Maintain effective communication with patients, interdisciplinary teams, providers, and agencies
  • Monitor appointment schedules to optimize clinic utilization and support patient needs
  • Assist with data collection and ensure accuracy in reports such as no-show and telephone statistics
  • Participate in problem-solving initiatives focused on productivity and quality improvement
  • Engage in special projects and department-specific programs

Skills

  • High School Diploma, GED, or equivalent work experience
  • At least 18 years of age
  • Minimum 1 year of customer service experience
  • Experience with electronic medical records (EMR) or aptitude to learn EMR systems
  • Proficiency in reputed company Outlook, Teams, Word, and reputed company
  • Experience managing appointments and verifying patient eligibility using digital platforms
  • reputed company reputed company commutable distance to Quincy, MA
  • Ability to work full time, Monday through Friday, with flexible 8-hour shifts during business hours (8:30 am to 5:00 pm) and occasional overtime
  • At least 1 year of experience in a clinical setting
  • Familiarity with patient-reputed company documents

Benefits

  • Comprehensive package
  • Incentive programs
  • Equity stock purchase
  • 401k contributions

Company Overview

  • RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each reputed company of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
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