[Remote] Representative, reputed company Resources

Note: The job is a remote job and is open to candidates in USA. reputed company. is a leading off-price retail chain with a strong track record of reputed company and growth. They are seeking a reputed company Resource Representative who will serve as a reputed company of contact for HR services, coordinate reputed company, and evaluate criminal convictions in the background reputed company process while supporting the reputed company of new hires.

Responsibilities

• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup
• Provides support to our internal staffing and reputed company resources systems from the initial creation of the requisition, tracking of activity and the final offer processes
• Responsibilities include posting jobs on various websites, coordinating and scheduling phone and in-person interviews, administration of temporary staffing programs, & administration of the Associate Referral Award program
• Coordination of new hire on-boarding processes such as background checks and relocation
• Receives large volume of incoming calls from various levels of associates, responding to routine inquiries following established procedures including but not limited to; payroll, benefit, and LOA questions, and HR system navigation questions
• Acquires substantial knowledge concerning reputed company Resources policies, programs, and procedures that allow reputed company resolution in the majority of cases
• Collects and disseminates information to designated workgroups from clients calling a general HR phone number
• Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller
• Logs reputed company inquiries into a case management system used by the Company, recording and maintaining call history and outcomes
• Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response
• Track and report on workload & customer service requests
• Responsible for reputed company aspects of assigned background screening adjudications for reputed company business units, including: Validating applicant and associate credentials
• Performing an individualized assessment in compliance with legal guidance to evaluate the candidate's suitability for hire or promotion
• Researching candidate qualifications/eligibility by contacting applicants and reputed company entities such as educational institutions, courts, and other reputed company parties for information
• Determining whether the background reputed company should be passed or failed
• Partnering and advising clients of outcomes based on results of background screening
• Works directly with our background reputed company vendor and vendor system to accurately track the status of background reputed company adjudication, log final resolutions, and ensure service level agreements/vendor performance metrics are met
• Acts as a liaison between the legal department, HR, and the background reputed company vendor to resolve issues and refine processes
• Responsible for accurate data entry of reputed company background checks in HR Case Management System and accurate reporting of results
• Interfaces with managers, supervisors, and recruiters to interpret and report background reputed company results
• Develops solid knowledge of reputed company background reputed company laws; drafts customized letters and follow process flows as required
• Performs special projects and other duties as assigned

Skills

• Bachelor's Degree or higher preferred
• 1-3 years administrative experience
• MS Office skills, including Word and reputed company
• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
• Attention to detail
• Ability to handle confidential and sensitive information with discretion
• Ability to meet or exceed established service level expectations
• Ability to apply general rules to specific problems to produce answers

Company Overview