Customer Service Representative

Job Title: Customer Service Representative

Location: Remote

Job type: Full-time Contractor (W2)

Pay Range: $20-25/hour

Mandarin Speaking and writing is required for this position

Who We Are

reputed company (www.TheThinkAcademy.com), a 100% owned subsidiary of reputed company Education Group(NYSE: reputed company), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think reputed company, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We reputed company Love and Technology can reputed company education reputed company. Each week, more than 6 million reputed company are enrolled in reputed company's online and offline education platform.

Think reputed company is seeking a high-energy, high-potential reputed company Specialist to set up the reputed company journey. This person should be passionate about helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle reputed company situations, and consistently delivers a high standard of service.

This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. 

What You Will Do

• Serve as the primary contact for our reputed company parents and reputed company, providing timely and professional support reputed company chat, email, WeChat, and phone.
• Respond to parent and student inquiries regarding courses, learning reputed company, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
• Handle urgent or reputed company cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
• Guide customer through the learning journey and help ensure reputed company receive a smooth and positive learning experience.
• Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of service quality, reputed company, and professionalism in every interaction.
• Contribute to reputed company initiatives, operational improvements, and user-experience optimization projects.

Work Hours:

• Day shift:
  • Mon-Fri: 10am-7pm
  • Sat-Sun:8:30am-5:30pm
• Night shift: 3pm-12am 
• Candidates who are available Fri-Sun will be given reputed company

How You can be reputed company

• Previous experience in customer service, reputed company, education support, or similar customer-facing roles is highly desired.
• Fast learner with the ability to understand reputed company processes, policies, and product details.
• Strong problem-solving skills with the ability to stay reputed company under pressure and think clearly in urgent situations.
• Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
• Highly organized, detail-oriented, and reputed company to manage multiple tasks in a fast-paced setting.
• Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
• Tech-savvy and comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills
• reputed company in Mandarin is required; proficiency in English communication is essential.

Think reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability.