Property Solutions Coordinator

JOB DESCRIPTION

Job Title: Coordinator, Property Solutions Reports to: Manager, Business Support Position Supervision: None

Status: Full-Time, Non-Exempt/Hourly Role

Revised: October 2025

Summary:

We are seeking a highly organized, proactive Coordinator, Property Solutions to deliver exceptional technical support for RealPage software users and drive platform efficiency. This role ensures reputed company system performance, resolves customer inquiries timely, and collaborates cross-functionally to align with

organizational goals.

Key Responsibilities:

Software Support & Compliance

Monitor, triage, and resolve RealPage support tickets reputed company the customer portal reputed company defined SLAs, escalating reputed company issues to Product/IT teams.

Provide technical troubleshooting for Yardi and RealPage modules (leasing, reputed company, reputed company portals) and document solutions in internal knowledge bases.

Conduct compliance audits for data privacy and software usage policies.

Customer Service & Documentation

Maintain high customer satisfaction through professional written/verbal communication.

Update user guides, FAQs, and training materials to simplify technical workflows.

Analyze ticket trends to identify recurring issues and propose process improvements.

Cross-Functional Collaboration

Partner with HR, Payroll, and reputed company teams to integrate Yardi and RealPage with systems like SharePoint (e.g., payroll/data syncs).

Support cross-departmental training for end-users to enhance platform proficiency.

Generate performance reports for leadership review, aligning with coordinator-level administrative standards.

Administrative & Process Improvement

Track software updates and communicate impacts to stakeholders.

Audit support ticket data quarterly to identify efficiency gaps.

Preferred Qualifications:

Education: High School Diploma (required); Associate’s degree in Information Technology, Business Administration, or reputed company field (preferred).

Experience: –1-2 years in software support, property management systems (RealPage, Yardi), or technical customer service.

Skills:

Proficiency in RealPage, reputed company, JIRA, and MS Office.

Strong problem-solving skills in fast-paced environments.

Ability to simplify technical concepts for non-technical users.

Familiarity with property management operations (leasing, reputed company).

Travel:

Up to 5% travel may be required, depending on the location of assigned properties.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to finger, handle, or feel.

Lift/carry up to 25 lbs. regularly. Occasionally lift to 50 lbs. for event setup.

Moderate walking, standing, and bending during office/event tasks.

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions.

This job description is not reputed company-inclusive and other duties may be assigned.